ACADEMIC SUCCESS COACH

Edgewood University; Madison (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Edgewood University in Madison, Wisconsin is seeking a Student Services Coordinator to support adult and graduate students through enrollment and graduation processes, including course registration, financial aid, and disability services. This hybrid role requires on-campus presence three days per week.

The role involves managing a caseload, collaborating with Admissions, faculty, and offices to ensure a high-quality student experience, and analyzing retention data to inform improvements, with a

Qualifications

• Bachelor’s degree preferred.
• Minimum 1 year experience as part of a cross-functional customer service team (higher education experience preferred).
• Experience using software/technology to organize records and communication.

Responsibilities

• Provide exceptional service to a caseload of 250-300 assigned students by executing Edgewood University’s enrolled student communication strategy and leveraging technology to support student communication and organization of student records.
• Collaborate with Adult and Graduate Admissions team and attend recruitment events, registration events, and open houses as necessary.
• Coordinate with faculty, program coordinators, and offices to ensure a quality student experience.
• Develop and revise academic plans with each student to enable graduation within desired time frame.
• Work to meet or exceed retention targets each semester.
• Host individual student meetings to cover resources, registration, onboarding, learning management system, disability services, and classroom location.
• Support peak service times with potential night/weekend work as start dates approach.

Skills

Customer service

Data analysis

Communication

Microsoft Excel

Microsoft Outlook

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Outlook

Job description

Description Of Job

This position is responsible for providing incoming and continuing Edgewood University adult and graduate students with exceptional service while assisting them with every aspect of the enrollment and graduation processes including but not limited to course registration, academic support, financial aid, and disability & accessibility services. The incumbent will be responsible for executing Edgewood University’s enrolled student communication strategy and utilizing the college’s software system to collect, synthesize, and present student persistence and retention data to key college stakeholders.

This position is hybrid with three days per week required to work on campus.

Responsibilities

Student Service and Support

• Provide exceptional service to a caseload of 250-300 assigned students by executing Edgewood University’s enrolled student communication strategy and leveraging technology to support student communication and organization of student records


• Collaborate closely with Adult and Graduate Admissions team as a key part of the new student enrollment process and attend recruitment events, registration events, and open houses as necessary


• Collaborate as needed with faculty, program coordinators, and other Edgewood University offices to ensure a quality student experience


• Work closely with each assigned student to develop and revise as necessary an academic plan that enables each student to graduate with the credential they are seeking within their desired time frame


• Responsible to ensure budgeted retention and persistance targets are met or exceeded each semester


• Organize and host individual student meetings to cover college resources, registration process, onboarding, learning management system, disability and accessibility services, user creation, location of in person classroom, and any other information the student may need to be successful


• Must have open availability during peak student service times understanding that the week prior to each start and the week of each start may require additional night and weekend work outside of normal business hours in order to meet student needs

Data Analysis and Administrative

• Ability to obtain, track, and analyze student retention and persistence data including early alert data


• Ability to present student retention and persistance data to key stakeholders


• Use data to advocate for student centric changes and to project student credit hour enrollment for each budget cycle

Necessary Education Or Work Experience

• Bachelor’s degree preferred


• Minimum 1 year experience as part of a cross-functional customer service team (previous higher education experience preferred)


• Previous experience utilizing software/technology to facilitate the organization of records and communication

Required Knowledge And Skills

• Ability to excel in a fast paced, data-driven environment where success is measured by production metrics


• Efficient use of tools within Microsoft office-especially outlook and excel


• Effective interpersonal skills, maturity, professional image, positive attitude, and the ability to develop productive relationships with students, teammates, and other offices on campus


• Outstanding customer service skills

Other Qualifications

Edgewood University, a Catholic university sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the University by working with faculty, staff and students to share in our core values – truth, compassion, justice, partnership, and community.