Academic Student Success Professional (Student Services Professional IV)

California State University - San Bernardino; San Bernardino (CA); On-site; USD 76,000 - 108,000; Full time

Job summary

California State University, San Bernardino seeks a Student Success Coordinator to provide advanced-level student services and serve as the campus expert on academic success, retention, and graduation initiatives. You will independently analyze institutional data to identify trends, and collaborate with colleges to improve persistence and degree completion.

The role requires strategic leadership, policy development, and cross-divisional collaboration to support equity and graduation goals, while

Qualifications

• Four years of progressively responsible professional student services experience including advising students individually and in groups, and in analysis and resolution of complex student services problems.
• Master's degree may substitute for one year of professional experience; a doctorate may substitute for two years.
• Education: Equivalent to graduation from a four-year college or university in a related field with related coursework.

Responsibilities

• Advises students who are having serious academic difficulties
• Helps students on academic notice, probation, dismissal, or returning after dismissal
• Reviews student records and individual situations
• Explains and applies university academic policies
• Creates academic recovery and success plans for students
• Refers students to appropriate campus resources and support services
• Helps develop programs that improve student success and retention
• Reviews advising programs to see what is working and what needs improvement
• Leads academic probation and dismissal processes
• Handles complex academic standing cases
• Makes sure procedures follow CSU and university policies
• Reviews student data related to retention, graduation, academic standing, and student progress
• Uses data to recommend improvements to programs and procedures
• Prepares reports and shares findings with leadership
• Serves as a campus expert on academic success, probation, dismissal, and recovery
• Provides guidance to faculty, staff, administrators, and advisors
• Supports academic advising and registration during new student orientation
• Helps first-year, transfer, and other student groups with registration and advising
• Develops advising and registration processes
• Resolves difficult registration and advising issues
• Works with campus departments to improve the student experience
• Collaborates with Admissions, Registrar, Orientation, Enrollment Management, and academic colleges
• Participates in university committees and student success initiatives
• Builds partnerships with campus departments
• Helps remove barriers that may prevent students from succeeding or graduating
• Performs other related duties as assigned

Skills

Advising students

Data analysis

Policy implementation

Program evaluation

Collaborative leadership

Education

Master's degree in Counseling/Clinical Psychology/Social Work

Job description

Under the general direction of the Director of Academic Advising, the Student Success Coordinator provides advanced-level student services and serves as the campus subject matter expert on academic success, retention, persistence, and graduation initiatives. The position exercises a high degree of independent judgment in developing, implementing, evaluating, and continuously improving campus-wide academic success programs, policies, and advising practices that directly support institutional student success goals.

The incumbent independently analyzes institutional and student success data to identify trends, evaluate program effectiveness, and recommend policy, procedural, and programmatic improvements that influence advising practice and student success outcomes across the university. The position develops collaborative strategies with academic colleges and administrative units to improve student retention, academic standing, and degree completion.

The position provides highly complex academic advising to students experiencing academic difficulty while simultaneously leading university-wide initiatives related to probation, dismissal, academic recovery, orientation, and advising services. Through strategic leadership, data-informed decision making, and cross-divisional collaboration, the incumbent contributes to institutional priorities related to student persistence, equity, and graduation.

Responsibilities

• Advises students who are having serious academic difficulties
• Helps students on academic notice, probation, dismissal, or returning after dismissal
• Reviews student records and individual situations
• Explains and applies university academic policies
• Creates academic recovery and success plans for students
• Refers students to appropriate campus resources and support services
• Helps develop programs that improve student success and retention
• Reviews advising programs to see what is working and what needs improvement
• Leads academic probation and dismissal processes
• Handles complex academic standing cases
• Makes sure procedures follow CSU and university policies
• Reviews student data related to retention, graduation, academic standing, and student progress
• Uses data to recommend improvements to programs and procedures
• Prepares reports and shares findings with leadership
• Serves as a campus expert on academic success, probation, dismissal, and recovery
• Provides guidance to faculty, staff, administrators, and advisors
• Supports academic advising and registration during new student orientation
• Helps first-year, transfer, and other student groups with registration and advising
• Develops advising and registration processes
• Resolves difficult registration and advising issues
• Works with campus departments to improve the student experience
• Collaborates with Admissions, Registrar, Orientation, Enrollment Management, and academic colleges
• Participates in university committees and student success initiatives
• Builds partnerships with campus departments
• Helps remove barriers that may prevent students from succeeding or graduating
• Performs other related duties as assigned

Minimum Qualifications

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Education: Equivalent to graduation from a four‑year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Required Qualifications

• Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge
• General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned
• General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management
• General knowledge of advanced statistical and research methods
• Ability to carry out very complex assignments without detailed instructions
• Ability to advise students individually or in groups on varied and complex matters
• Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature
• Ability to reason logically and analyze and solve organizational and operating problems of one or several program areas
• Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations
• Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action
• Ability to understand the roles and responsibilities of others and gauge relationships accordingly, taking into account the interrelationships, motivations and goals of the members of the organization served
• Ability to establish and maintain effective, cooperative and harmonious working relationships in circumstances involving the denial of requests or the necessity to persuade others to accept a different point of view

Preferred Qualifications

Master's degree in counseling, higher education or a related field.

Compensation and Benefits

The salary offered will take into account internal equity and experience among other factors.

The anticipated hiring range for this position is $6,320 per month.

CSU Classification Range: $6,320 - $9,014 per month.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Position Information

Work status: Full-time / Exempt / Probationary.

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is September 24, 2026, at 11:55 pm (PST).

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check: Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter: The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority: This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9: CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Closing Statement

Reasonable Accommodation: We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at [e-mail].

Smoking: CSUSB is a smoke and tobacco-free campus.

Clery Act: In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act