Academic Records Specialist (ETS) | Temporary

Emory University; Atlanta (GA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Emory University is seeking an experienced individual for an administrative support role focused on student records and transcript management. This position requires expertise in customer service and office administration within an academic setting, with opportunities for remote work based on departmental needs.

Qualifications

• 3 years of administrative support/customer service experience required.
• Experience in a university records environment preferred.

Responsibilities

• Manage student academic records and transcripts.
• Provide functional expertise across academic departments.
• Research enrollment and degree verification inquiries.

Skills

Administrative support

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

JOB DESCRIPTION:

• Serves as a resource for the university community on all matters related to student academic records and associated policies and procedures.
• Provides front line expertise in transcript production, certifications or diplomas for students and alumni on behalf of the university.
• May provide academic information to students, alumni, faculty and staff.
• Research problems relating to transcripts, certifications or credentials.
• Requests and prepares official and unofficial academic transcripts for students and alumni.
• Research inquiries related to enrollment and degree verification provided by the Office of the Registrar of the National Student Clearinghouse.
• Provides front-line functional expertise for over 60 academic departments and ten schools for the student records system. Resolves enrollment and scheduling algorithm discrepancies and provides reports and other information related to students and the academic programs of the university.
• Maintains data in the university student records database and corrects discrepancies.
• May work with school liaisons to distribute diplomas and participate in university and school commencement programs and preparation.
• Performs related responsibilities as required. MINIMUM QUALIFICATIONS:
• A high school diploma or equivalent and three years of administrative support/customer service experience.
• Computer applications and experience in a university records environment preferred.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department of work.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: [phone] (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.