Overview
POSITION SUMMARY:
The Academic Operations Coordinator is a highly organized, detail-oriented, and proactive individual who provides day-to-day, practice-level support for the coordination of USAP’s clinical training efforts. This role works closely with practice leadership, clinical recruitment, preceptors, and academic partners to help create a consistent, well-organized training experience for residents, CRNA, and CAA students. The Academic Operations Coordinator supports data tracking, scheduling, onboarding/offboarding, and communication efforts that help build a long term, sustainable foundation for the organization’s training efforts. This role will serve as a key point of contact for trainee coordination at the practice level.
Job Highlights
ESSENTIAL DUTIES AND RESPONSIBILITIES
( The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
Trainee Capacity and Program Coordination
- Develops, strengthens, and maintains effective working relationships with corporate and practice leadership, academic partners, and coworkers to support seamless program implementation and execution.
- Assesses student maximum capacity by location, preceptor availability, specialty case availability, and trainee type to advise on the true capacity of training efforts.
- Works with local practice leadership to identify effective preceptors and opportunities to maximize training efforts.
- Collaborates with clinical, operational, site, and scheduling leadership and team members to help ensure the student clinical schedule is defined and meets their clinical training requirements.
- Ensures the on-site clinical coordinator assists with badge access and access to USAP clinical systems, collaborating with USAP and hospital administration to support smooth onboarding and startup of each clinical rotation.
- C ommunicates and fosters the offboarding of trainees as clinical rotations end.
- Serves as a central point of contact for local program-related inquiries, identifies challenges , and escalates concerns to academic operations leadership to assist in resolution.
- Updates academic operation leaders and practice leadership on academic programs and trainee trends and changes.
- Coordinates with the c linical t alent a cquisition team to foster engagement between students and the recruiting team, as applicable.
Data Reporting and Tracking
- Track s training data accurately, completely, and in a timely manner within the Prodigy trainee tracking system.
- Manage s trainee and preceptor surveys and compile s data for review and follow - up action by the platform, academic operations, recruitment, and executive leadership.
- Performs routine and ad-hoc data analyses, dashboards, and trend reports to support strategic planning, compliance, and continuous improvement, and audits these reports for accuracy.
- Develops and maintains standard operating procedures (SOPs) for training efforts within the respective platforms.
- Designs and disseminates dashboards and reports that support data-driven decision-making for the clinical practices and a cademic d ivision.
Academic Partner and Institution Coordination
- Collaborates with academic institutions to coordinate training start dates and durations and works with on-site clinical coordinators to facilitate student offboarding at the conclusion of each rotation.
- Collaborates with academic partners to maintain positive working relationships, escalating opportunities, issues, and barriers to a cademic o perations leadership and practice leadership, as applicable.
- Analyzes and communicates academic partner asks with practice capacity for training slots.
- Analyzes and reviews trainee types to present to a cademic o perations leadership for use in balancing trainee footprint.
Administrative Duties
- Assists with meeting planning and logistics for program and trainee site visits.
- Supports the development of internal processes, workflows, and documentation to enhance operational efficiency.
- Maintains records and accounting of CME/CEU for clinicians for student-related efforts .
Additional Duties
- Travels to conferences, meetings, and site visits as required .
- Maintains HIPAA and FERPA compliance.
- Performs other duties as assigned , as this position is evolving.
Qualifications
K NOWLEDGE/SKILLS/ABILITIES (KSAs):
- Bachelor’s degree in a related field or 1-2 years’ equivalent experience.
- Minimum of 1 year of hospital, clinical business, or academic healthcare office experience preferred.
- K nowledge of hospital operations and\/or academic healthcare preferred .
- Ability to identify and resolv e problems .
- Ability to maintain confidentiality.
- Ability to m ulti- task while manag ing a variety of projects.
- Ability to read, write, and communicate effectively verbally, in writing, and electronically.
- Computer savvy and familiar with standard office equipment.
- Strongly proficient in Microsoft Office Suite.
- Ability to perform work and maintain communication remotely.
- Strong customer service skills.
- Ability to work in a matrix environment
- Highly collaborative nature.
- Highly autonomous and self-directing.
- Some travel is required .
- The physical demands described here are representative of those that may need to be met by an employee to successfully p er form the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional Standing
- Occasional Walking
- Frequent Sitting
- Frequent hand, finger movement
- Use office equipment (in office or remote)
- Communicate verbally and in writing