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An educational service provider in Miami seeks an Academic Operations Coordinator to support international students and drive academic processes. The ideal candidate will have a Bachelor's degree, experience in higher education, and proficiency in Excel. Responsibilities include managing academic data and student registration, and supporting student transitions. The role requires strong organizational and interpersonal skills, along with a sensitivity to cultural diversity.
The Global First Year is a partnership between Florida International University (FIU) and Shorelight. The Global First Year combines English language instruction and support with academic instruction and acculturation. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their FIU degrees.
The Academic Operations Coordinator (AOC) provides support for the FIU Global First Year academic team. Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. The AOC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. He/She/They supports FIU Global First Year and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with FIU Global First Year.
This position reports to the Academic Operations Director.
The Academic Operations Coordinator works with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.
FIU Global First Year is an Equal Opportunity Employer.