Academic Coach - Academic Progression and Success

University at Albany; City of Albany (NY); On-site; USD 58,000 - 60,000; Full time

Job summary

An established institution is seeking an Academic Success Coach dedicated to enhancing student retention and success. This role involves mentoring students, developing personalized academic plans, and collaborating with faculty to foster an environment conducive to degree completion. The position emphasizes the importance of inclusivity and diversity, aiming to support a wide range of students in overcoming challenges. Join a vibrant community that values educational excellence and personal growth, where your contributions can make a significant impact on students' academic journeys. If you are passionate about education and student success, this opportunity is perfect for you.

Qualifications

• 3+ years in Academic Advising or related fields.
• Ability to manage multiple tasks and deadlines effectively.

Responsibilities

• Assist in designing completion strategies for academic programs.
• Provide individualized support through academic coaching.

Skills

Coaching Techniques

Mentoring Skills

Communication Skills

Organizational Skills

Time Management

Knowledge of Student Retention Strategies

Education

Bachelor's Degree in Higher Education

Master's Degree in Higher Education

Tools

Microsoft Office

PeopleSoft

EAB

Job description

Academic Coach - Academic Progression and Success

Category: Professional

Department: Academic Progression and Success - 02028

Locations: Albany, NY

Posted: Apr 1, 2025

Closes: Apr 15, 2025 - 11:59 PM EDT

Type: Full-time

Ref.No.: WF240325p

PositionID: 186923

About University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:

The University at Albany is seeking to hire an Academic Success Coach to support the university's mission to improve student retention and persistence. This initiative is aligned with the University at Albany's commitment to deliver impactful educational support services that contribute to the achievement and persistence of all students. An Academic Success Coach must have a passion for helping students and will provide mentoring and supportive services designed to promote academic success. The incumbent will work closely with faculty, advisors, and the campus community to promote academic planning that leads to degree completion. The Academic Success Coach will also work closely with the Office of Undergraduate Education team to support enrollment and retention by delivering quality and holistic academic support services.

This position requires the ability to work weekends and off hours when necessary.

Primary Responsibilities:

• Academic Coaching
  • Assist schools and colleges in designing and implementing program specific completion strategies. This includes collaborating with schools and colleges to develop degree completion pathways and assessments for all students.
  • Partner with the Academic Recovery Program to provide targeted academic coaching to ARP students to help establish expectations and goals, and to identify obstacles to develop a plan for success.
  • In coordination with academic advisors, provide individualized support to students through the implementation of personalized interventions and coaching services. This includes working with students to develop individual completion plans and referring to other campus resources when necessary.
  • Manage an Academic Coaching and Academic Recovery Program student caseload to provide guidance and support about course planning, educational and career goals.
• Program Administration
  • Teach academic skill-based courses and facilitate workshops. Develop and conduct workshops, classroom presentations and coordinate events to support student academic and personal success. Integrate academic success best practices and effective coaching techniques for completing course work, test preparation, and studying strategies.
  • Oversee the Peer-Assisted Student Success (PASS) Mentoring Program. This program is designed to pair new incoming students with junior or senior mentors.
  • Collaborate closely with the Committee on Academic Standing to review exceptions to academic policies.
  • Work closely with the Office of Disability Access and Inclusion Student Services (DAISS) to address and meet learning needs of students.
• Outreach to students who have withdrawn from the university within the last two years to design pathways for return and degree completion and engage with students who have initiated a withdrawal to evaluate academic pathways and degree completion options.
• Other reasonable duties as assigned.

Functional and Supervisory Relationships:

• Reports to Director, Academic Progression and Success
• Supervises the following positions: none
• May supervise employees as assigned (if no direct reports at time of filling position)

Job Requirements:

• Knowledge of coaching, instructional and mentoring techniques
• Excellent written and verbal communication skills
• A clear understanding of the variety of challenges facing college students today
• Evidence of ability to manage multiple tasks and deadlines simultaneously
• Knowledge of high impact strategies that promote persistence and degree completion
• Highly organized and able to prioritize in a fast-paced, team-oriented environment
• Committed to building student retention programs that support equity, inclusion, and diversity
• Ability to communicate effectively and professionally with diverse stakeholders
• Ability to interact effectively and work collaboratively with students, families, and other University constituents
• Strong leadership skills and communication skills
• Knowledge of current trends in student retention and student development theory, preferred

Requirements:

Minimum Qualifications:

• Bachelor's degree in higher education or a relevant field from a college or University accredited by the US Department of Education or internationally recognized accrediting organization
• Minimum of three years professional experience in one (or more) of the following areas: Academic Advising, Career Services, Admissions & Records, TRIO/EOP programs, Retention Programs, Student Life/Activities, Accessibility Services, or related Student Affairs areas
• Experience presenting in a classroom or in front of large groups
• Experience using systems such as Peoplesoft, EAB and/or degree audit software
• Proficiency with Microsoft Office applications, such as Outlook, SharePoint, Word, and Excel
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• Master's degree in higher education or a relevant field from a college or University accredited by the US Department of Education or internationally recognized accrediting organization
• Experience working with students and/or individuals from diverse social, economic, ethnic, academic, and cultural backgrounds
• Typical office environment

Additional Information:

This is a promotional opportunity for current UAlbany employees.

Eligibility for Consideration:

• You must be employed at the University at Albany campus.
• You must be in a State-funded UUP professional position (MC employees are not eligible).
• You must have a permanent, term, or probationary appointment. Only temporary employees employed by UAlbany for three or more consecutive years can be considered eligible.

For details concerning the University's Promotion Policy for Professional Employees, please see HR Memorandum 88-4.

Professional Rank and Salary Grade: Senior Staff Assistant, SL-3, $58,000-$60,000

Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Applicants MUST submit the following documents:

• Resume
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• List of 3 professional references with e-mail addresses and telephone numbers

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

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Closing date for receipt of applications: April 15, 2025