Academic Coach

North Carolina Central University

Durham, Northern (NC, KY)

Hybrid

USD 42,000 - 66,000

Full time

18 hours ago

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Benefits offered by this job

Accrued Vacation and Sick Leave

NCFlex – Vision, Dental, FSA, Life

11-12 Paid Holidays

TSERS Retirement

401k and 457b options

Employee Assistance Program (EAP)

Job summary

North Carolina Central University in Durham, NC is seeking an Academic Success Coach to support undergraduates in developing study skills and achieving degree completion. You will assess needs, create Student Success Plans, and connect students with tutoring, counseling, health services, and community resources.

Regular progress reviews and accountability are essential. The role emphasizes proactive, personalized guidance, collaboration with campus departments, and ongoing evaluation of service

Qualifications

Demonstrate excellent oral and written communication skills.
Possess strong organizational and time-management skills.
Maintain accurate, confidential student records and documentation.
Demonstrate knowledge of instructional practices and student success models.
Ability to work with diverse learners and provide individualized support.
Promote student retention and success through data-informed decisions.

Responsibilities

Provide general academic coaching to students through walk-in and scheduled appointments.
Assist students in understanding degree requirements and progression.
Explain academic policies and procedures (add/drop, graduation, pass/not-pass).
Develop individualized success plans and monitor progress.
Connect students with campus resources and services (tutoring, counseling, health services).
Collaborate with campus resources to ensure appropriate support is provided.

Skills

Strong communication

Organizational skills

Time management

Data analysis

Confidentiality

Education

Master’s degree preferred

Tools

Student Information Systems

Job description

Department Hiring Range The salary is competitive and will be determined based on the candidate’s educational background, relevant experience, qualifications, and demonstrated expertise.

EEO-1 Category

EEO-1 Category Professionals

SOC Code

SOC Code 21-1012 - Educational, Guidance, School, and Vocational Counselors

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU ), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU , your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
An opportunity awaits you at NCCU , where your purpose can take flight.
Visit NCCU .edu .

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System ( TSERS )
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program ( EAP )
Campus Recreation Center Discount
University Bookstore Discount and more.

Primary Function of Organizational Unit

The University College is at the forefront of retention and graduation efforts by providing information to freshman and sophomore students transitioning into the university on majors, degree requirements, academic progress, academic standards, policies, programs, and student information systems through educational planning, problem-solving, and resource/referral information.

Primary Purpose of Position

The primary purpose of the Academic Success Coach position is to support undergraduate students in developing the skills, behaviors, and habits necessary for success in college. The Academic Success Coach fosters student persistence and degree completion by providing proactive, individualized support to a caseload of first- and/or second-year students. This role involves assessing students’ academic and personal needs, developing individualized Student Success Plans, and connecting students with appropriate campus and community resources, including tutoring, the university counseling center, student health services, and outside agencies when necessary. The Academic Success Coach works closely with students to evaluate the effectiveness of these services, provide ongoing guidance and support, and address barriers to their success. The position is also responsible for regularly monitoring each student’s progress, encouraging accountability, and helping students achieve the goals outlined in their Student Success Plans.

Required Knowledge, Skills, and Abilities

Demonstrate excellent oral and written communication skills to effectively interact with students, colleagues, faculty, and campus partners.
Possess strong organizational and time-management skills to effectively manage student caseloads, appointments, responsibilities, and deadlines.
Maintain accurate, consistent, and confidential student records and documentation.
Demonstrate knowledge of effective instructional practices, academic coaching strategies, and student success models.
Demonstrate the ability to work effectively with diverse learners and provide individualized support to promote student success.
Work independently while also collaborating effectively with team members, campus departments, and other university stakeholders.
Evaluate student outcomes and staff performance to identify areas of success, opportunities for improvement, and appropriate interventions.
Demonstrate proficiency in using technology, student information systems, and other digital tools to support student engagement and academic success.
Gather, analyze, and interpret student data to assess progress, identify trends, and inform student support strategies.
Prepare accurate reports and communicate data-driven findings to support departmental planning and decision-making.
Possess knowledge of the unique academic, developmental, and transitional needs of first-year, second year, and transfer students.
Master’s degree (MA/MS) in counseling, student personnel administration, higher education, student affairs, or a related field preferred.
Educational background should demonstrate preparation to support undergraduate student development.
Ability to promote academic success and student retention.

Licenses or Certification required by Statute or Regulation

N/A

Pre-Employment Requirement

Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University ( NCCU ) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location

Work Location Fully On-site (dedicated office at Duty Station)

Primary Responsibilities and Duties

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

Provide general academic coaching to students through walk-in and scheduled appointments.
Assist students in understanding their academic requirements and degree progression.
Explain and clarify academic policies and procedures, including add/drop, withdrawal from the university, application for graduation, and pass/non-pass options.
Guide students in identifying appropriate academic resources and strategies to support their success.
Monitor students’ academic progress and provide guidance on pathways to return to and maintain good academic standing.
Support students in developing action plans to address academic challenges and successfully progress toward degree completion.

Function Engagement and Collaboration

Describe the specific tasks and responsibilities related to the function.

Provide academic coaching to students through walk-in and scheduled appointments.
Review students’ coursework requirements, including syllabus expectations, to identify academic needs and areas for improvement.
Develop individualized success plans to address unsatisfactory academic progress and establish actionable goals.
Monitor student progress and provide ongoing guidance, accountability, and support toward academic improvement.
Identify barriers to student success and connect students with appropriate campus resources, services, and academic departments.
Collaborate with campus resources and departments to ensure students receive appropriate support based on their individual needs.

Function Knowledge - Professional

Describe the specific tasks and responsibilities related to the function.

Participate in collaborative meetings with campus departments, stakeholders, and fellow academic coaches to stay informed about changes to university policies and procedures.
Share and exchange pertinent information, resources, and best practices to enhance student support and academic success.
Maintain current knowledge of university policies, procedures, programs, and services to provide accurate guidance to students.
Apply updated information to effectively support first- and second-year students throughout their academic matriculation and progression toward degree completion.
Collaborate across campus entities to ensure students are connected with appropriate resources and services based on their individual needs.

Function Managing Work Processes

Describe the specific tasks and responsibilities related to the function.

Participate in regularly scheduled departmental staff meetings and university events.
Collaborate with colleagues to share information, discuss departmental priorities, and support student success initiatives.
Contribute to departmental activities, programs, and events that promote student engagement and academic success.
Stay informed about departmental updates, policies, procedures, and initiatives to effectively support students.

Posting Number

Posting Number EPA03593P

Open Date

Open Date 10/09/2026

Priority Applicant Consideration Date

Close Date

Open Until Filled Yes

Date Position Available

Date Position Available 01/04/2027

Special Instructions to Applicants

Required Documents