Academic Advisor, Undergraduate

Seattle University; Seattle (WA); Hybrid; USD 55,000 - 57,000; Full time

Benefits offered by this job

Tuition benefits

Comprehensive health plans

Retirement plan

Paid time off

Job summary

Seattle University seeks an Undergraduate Academic Advisor to guide students through educational planning and registration, helping resolve challenges and connect them to resources.

The role supports a caseload, meets students in various settings, collaborates with faculty and campus partners, and maintains advising records in CRM software.

Qualifications

• Bachelor’s degree and two years in an educational environment or equivalent experience.
• Experience working with diverse populations and a commitment to equity.
• Excellent written and verbal communication skills and interpersonal abilities.
• Ability to work in a fast-paced environment with adaptability.
• Proficiency with Office tools (Excel, Word, Outlook, PowerPoint, Teams).
• Experience using CRM systems and student records management.

Responsibilities

• Guide students through educational planning and registration processes.
• Assist students in resolving challenges to educational progress and connect them to resources.
• Manage a caseload and interact with students in various settings (appointments, groups, online).
• Collaborate with campus partners and faculty to ensure up‑to‑date information and pathways.
• Maintain accurate records of advising conversations in CRM and support events and communications.

Skills

Team collaboration

Emotional intelligence communication

Ethics and integrity

Flexibility and innovation

Inclusion and equity

Results oriented

Education

Bachelor’s degree

2+ years education experience

Tools

Slate CRM

MS Office Suite

Job description

## Academic Advisor, UndergraduateApply: Hybrid Work Eligible: First Hill: Full time: Posted 8 Days Ago: JR100501**Months Per Year:**12**Work Model:**Hybrid Work EligibleSeattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University. **Seattle University's Core Competencies** **Effective Team Collaboration:** Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives. **Emotionally Intelligent Communication:** Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally. **Ethics and Integrity:** Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions. **Flexibility and Innovation:** Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact. **Mindful Inclusion:** Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness. **Outcomes-Driven Orientation:** Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values. **Job Description Summary**Undergraduate Academic Advisors guide students through educational planning and registration processes; assist students in resolving challenges to educational progress; and connect students to information, opportunities, and resources at the University. Academic Advisors advise a caseload of students assigned by academic program, interacting with students individually in scheduled and drop-in appointments, in small groups, online, and through occasional events and programs. Undergraduate Academic Advisors collaborate with campus partners, faculty, and academic departments to ensure timely and accurate information in support of student success. This position works as part of an advising center team co-located in a specific school or college and reporting to the University Advising office. Academic Advisors educate the whole student through holistic and proactive advising services.**Position Description:**Academic Advising 70% of role* Engages students through intentional processes of educational and career planning, based on thoughtful discernment of goals and carried out through regular review and revision. The processes may include exploring/declaring/changing/adding majors, minors, and/or career paths and developing course and degree plans that incorporate co-curricular activities.* Helps students understand degree requirements, assists them with appropriate course selection and planning during quarterly registration periods; guides students to reflect on their progress and reviews final degree requirements.* Attends to the various planning needs of individual students including but not limited to international students, student athletes, military-connected students, First Generation students, and prospective students who are considering enrollment at Seattle University.* Assists students in their academic and personal adjustment to Seattle University and with issues that could affect their educational progress. This assistance may include outreach to students who are struggling academically, responding to early warning processes and referrals to students in need of support, and arranging academic and personal interventions as appropriate.* Guides students through problem-solving on a wide variety of concerns, ranging from registration to personal and life issues, and refers them to resources for academic development and personal support.* Informs students about available resources and options for university engagement; collaborates with relevant offices and promotes participation in such co-curricular activities as studying abroad, community engagement, leadership development, research, and internships.* Provides timely and accurate responses to student inquiries via email or text and utilizing CRM (customer relationship management) software.* Maintains accurate records of advising conversations and tracks student progress through data collection and analysis in CRM software. Collaboration with Campus Partners 20% of role* Coordinates with assigned academic departments to ensure access to up-to-date information, including degree requirements, recommended pathways, and course scheduling.* Serves as a resource to faculty and campus partners regarding academic policy and procedures.* Participates in campus events for prospective students and families, as well as student life-cycle events such as convocation and commencement.* Develops and produces written (print and online) resources as requested.* May serve on campus-wide committees to represent academic advising and work on academic initiatives.* Participates in university-wide academic advising efforts and initiatives, including data collection. Professional and Team Development 10% of role* Participates in internal and external professional development and training opportunities.* Participates in team meetings and activities.* Supports the Lead Advisor and team in coverage of the advising center office and availability for drop-in hours. Minimum Qualifications* Bachelor’s degree and two years previous experience working in an educational environment or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.* All candidates must demonstrate experience and ability to work successfully with diverse populations and a desire to contribute to a team that is dedicated to anti-racist principles and promotes equity.* Effective communication and interpersonal skills with excellent listening, writing, and speaking skills.* Experience working with students who are academically or personally struggling.* Prepared to work in a fast-paced environment that embraces change and variety.* Effective decision making and problem-solving skills.* Proficiency in MS Office Software such as Excel, Word, Outlook, PowerPoint, and Teams.* All positions at Seattle University require a criminal history background check. Preferred qualifications* Master’s degree and/or three years of experience in higher education.* Experience interpreting, communicating, and applying academic policies.* Experience with CRM software, particularly Slate, and other online tools.* Knowledge of program development, program evaluation, and student development.* Previous experience and skills in the use of student data management systems.* An understanding of and appreciation for student success in a Jesuit institution of higher education.**Compensation at a Glance**$55,000 - $56,500 **Application Instructions** Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified. Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status. Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.**Benefits at a Glance**Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/*Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.**Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.**All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.*