Academic Advisor (Remote)

The University of Arizona Global Campus; Arizona; Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Tuition reduction for employee and/or

Paid time off

Job summary

The University of Arizona Global Campus is seeking a full-time Academic Advisor to manage a student caseload and provide educational advisement, guiding students through university policies and procedures. Strong communication via phone, email, and chat supports retention and graduation goals.

The role emphasizes building rapport, coordinating with enrollment services, and collaborating with staff to help students succeed while maintaining compliance with Title IV and campus policies.

Qualifications

• High school diploma or equivalency required.
• Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.
• Preferred 1 year of customer service experience.

Responsibilities

• Manage a student caseload to support retention and graduation.
• Correspond with students via phone and email regularly.
• Develop rapport and constructive working relationships with students and staff.
• Identify opportunities for student improvement and use resources to enhance success.
• Monitor attendance and grades to ensure progression.
• Create and execute communication plans for course completion.
• Collaborate with enrollment services, student accounts, and registrar.
• Suggest policy and procedure improvements to leadership.
• Apply federal, state, and institutional policies governing Title IV aid.

Skills

Communication skills

Excel proficiency

Outlook

Research & reporting

Confidentiality

Emotional intelligence

Multi-channel communication

Time management

Education

High school diploma

Tools

Microsoft Word

Excel

Microsoft Outlook

Job description

The Academic Advisor is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation. All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers. Visa sponsorship is not available for this position.

Duties and Responsibilities:

• Student case load management (Persistence, Coaching, Financial Literacy).
• Correspond via phone and email with students on a regular basis to ensure student retention and student success.
• Develop rapport and constructive working relationships with all students and staff.
• Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success.
• Closely monitor student attendance and grades in database to assure retention and progression.
• Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs.
• Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed.
• Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar.
• Communicate ideas for policy and procedure improvements to leadership.
• Define and interpret UAGC policies and procedures for students.
• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.

Knowledge, Skills, and Abilities:

• Excellent oral and written communication skills.
• Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and workflow.
• Ability to research, gather data, compile information, and prepare reports.
• Ability to investigate, analyze information, and draw conclusions.
• Ability to engage in critical thinking and exercise independent judgment.
• Ability to maintain confidentiality and manage confidential information.
• Knowledge of customer service strategies and conflict resolution.
• Knowledge of and skills in the application of Emotional Intelligence.
• Ability to manage multiple priorities.
• Ability to effectively communicate via phone, email. Zoom, and Teams.

Minimum Qualifications:

• High school diploma or high school diploma equivalency is required.
• Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.
• Preferred Qualifications 1 year of customer service experience.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41. Compensation Type: Hourly at 1.0 full-time equivalence (FTE). Grade: 5. Compensation Guidance: The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. The grade range for this position is $20.33 - $25.41. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.

Career Stream and Level: OC3 Job Family: Student Contact Center Support Job Function: Student Services Clery Language: Notice of Availability of the Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office. For more information regarding this position, please contact us at [e-mail]. Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu, Facebook, Instagram, LinkedIn or Twitter.