AC Plus Network Engineer

BCforward; Indianapolis (IN); À distance; USD 84 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Growth opportunities

Exposure to global clients

Résumé du poste

BCforward is seeking a Network Operations Resident Engineer to join our team remotely in the United States on a 12-month contract. The role focuses on enterprise campus networking, large-scale switching and routing, and AI-driven operations to stabilize and optimize network performance.

You will drive migrations, upgrades, and lifecycle initiatives, while providing day-to-day support, incident response, and technical mentorship to customer personnel.

Qualifications

• 5+ years supporting large-scale enterprise networks.
• Strong switching and routing expertise (L2/L3).
• Hands-on experience with EX Series and QFX Series.
• Experience with OSPF and BGP routing.
• Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.
• Experience in large campus networks, migrations and upgrades.
• Excellent troubleshooting, fault isolation, and documentation skills.
• Based in the United States and legally eligible to work.

Responsabilités

• Serve as primary technical resource for network operations.
• Liaise between the customer and HPE Networking teams.
• Provide day-to-day support for campus switching, routing and wireless.
• Troubleshoot complex network issues with HPE support and engineering.
• Plan and support upgrades, migrations, and lifecycle projects.
• Develop runbooks and validation plans.
• Coordinate hardware lifecycle activities and RMA management.
• Deliver status updates on network health, risks, and initiatives.
• Mentor customer personnel and identify automation opportunities.

Connaissances

5+ years enterprise network experience

L2/L3 switching & routing

Troubleshooting

Customer-facing communication

Documentation

Automation mindset

Formation

Bachelor's degree in IT/CS (not required if not stated)

Outils

EX Series

QFX Series

Mist Wireless Assurance

Marvis AI

Description du poste

Job Title: US-AC Plus+Network Engr+Advanced EngineerLocation: Remote (US)Duration: Contract - 12 monthsPay Range: $74.19/hr $74.19/hr (W2)Job ID: 410865

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Network Operations Resident Engineer to join our dynamic team. The ideal candidate will have strong experience in enterprise campus networking, large-scale switching and routing, wireless, and AI-driven operations and a proven ability to stabilize and optimize network operations while driving migrations, upgrades, and lifecycle initiatives.

Responsibilities

• Serve as the primary technical resource supporting network operations and infrastructure initiatives.
• Act as the technical liaison between the customer and HPE Networking teams.
• Provide day-to-day support for campus switching, routing, and wireless infrastructure.
• Troubleshoot and resolve complex network issues with HPE Networking support and engineering.
• Support technology refreshes, upgrades, migrations, and expansion projects.
• Analyze network performance and recommend improvements for reliability, scalability, and efficiency.
• Develop implementation, validation, rollback plans, and operational runbooks.
• Plan, test, validate, and support software upgrades and deployments.
• Coordinate hardware lifecycle activities and RMA management.
• Deliver operational reviews and status updates on network health, risks, and initiatives.
• Provide knowledge transfer and mentoring to customer personnel.
• Identify opportunities for automation and operational improvement.
• Define and promote best practices for deployment, operations, and lifecycle management of HPE Networking solutions.

Campus Switching and Routing

• Support enterprise campus switching and routing infrastructure.
• Perform configuration, troubleshooting, maintenance, and operations.
• Troubleshoot VLANs, spanning tree, link aggregation, routing, multicast, and high availability.
• Support EX Series and QFX Series switching platforms.
• Support software upgrades, hardware replacements, and refresh projects.
• Assist with implementation and validation of new network services.
• Support large-scale switch deployments, migrations, and expansions.
• Provide support for EVPN/VXLAN architectures where applicable.

Wireless and AI-Driven Networking

• Support wireless environments utilizing Mist Wireless Assurance.
• Support AI-driven operations through Mist Wired Assurance and Marvis AI.
• Use AI-driven insights, analytics, and service-level data to identify and resolve issues.
• Analyze user experience metrics, client performance, and service indicators.
• Support monitoring, optimization, and adoption of AI-assisted capabilities.
• Assist with modernization and migrations from legacy wireless to Mist-managed solutions.
• Recommend improvements that enhance user experience and performance.

Network Migration and Transformation

• Support large-scale migration and transformation initiatives.
• Participate in planning, implementation, testing, and validation.
• Migrate legacy environments to modern cloud-managed platforms.
• Validate operational readiness and ensure service adoption post-implementation.
• Minimize risk through structured change management and testing.
• Assist with deployment and activation of new infrastructure.

Advanced Troubleshooting and Incident Management

• Lead investigations for complex and business-critical incidents.
• Perform root cause analysis and recommend corrective and preventive actions.
• Coordinate with HPE Networking support and engineering to resolve issues.
• Escalate and manage critical issues through HPE support processes.
• Correlate issues across wired, wireless, authentication, routing, security, and applications.
• Develop troubleshooting documentation and operational best practices.
• Manage technical cases through resolution and support major incident reviews.

Monitoring, Reporting, and Documentation

• Continuously monitor network health and performance.
• Produce reports on incidents, trends, risks, and improvements.
• Maintain procedures, configuration standards, and documentation.
• Create implementation, testing, validation, and rollback plans.
• Participate in service reviews and governance meetings.
• Deliver regular executive and technical status updates.

Required Skills & Qualifications

• 5+ years supporting large-scale enterprise network environments.
• Strong expertise in enterprise switching and routing, including Layer 2 and Layer 3 concepts.
• Hands-on experience with EX Series and QFX Series switching platforms.
• Experience with routing protocols such as OSPF and BGP.
• Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.
• Background supporting large campus networks and wireless deployments, including migrations and upgrades.
• Strong troubleshooting, fault isolation, and root cause analysis skills.
• Experience with large-scale migration, modernization, and lifecycle projects.
• Experience collaborating with HPE Networking support and engineering teams.
• Strong customer-facing communication and relationship management abilities.
• Ability to work independently as a trusted technical advisor with excellent documentation and presentation skills.
• Experience supporting production networks in visible enterprise organizations.
• Must be based in and legally authorized to work in the United States.

Preferred Skills

• Experience with EVPN/VXLAN campus architectures.
• Familiarity with automation for network operations and reporting.

Why BCforward

At BCforward, we believe in advancing lives and careers. When you join our team, we gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.