AC Marriott Full-Time Front Desk Agent

The Marcus Corporation; Illinois; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Full-Time Front Desk Agent to provide exceptional service to guests. The role involves greeting guests, managing check-ins and check-outs, and addressing guest inquiries and issues. Ideal candidates will have strong communication skills and a high school diploma. Benefits include medical insurance, vacation accrual, and discounts on travel and dining.

Benefits

Free on-site parking

Medical, dental, vision and life insurance

Vacation hour accrual

401K

Travel, dining and movie discounts

Qualifications

• Ability to read, listen, and communicate effectively in English.
• Ability to access and accurately input information using a moderately complex computer system.

Responsibilities

• Greet and register guests, provide prompt and courteous service.
• Respond to guest requests and handle guest issues.
• Input and retrieve information from computer systems.

Skills

Communication

Customer Service

Education

High school diploma or equivalent

Job description

At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a

Full-Time Front Desk Agent.

POSITION PURPOSE: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates , vacation hour accrual upon hire for eligible associates , 401K, travel, dining and movie discounts.

ESSENTIAL FUNCTIONS:

1. Greet and welcome guest as they arrive to the hotel; check guests in and out of room according to standards.

2. Able to provide accurate and appropriate information regarding area or hotel, outlet information and services to guests.

3. Input and retrieve information routinely from computer systems with electronic and numerical codes.Make appropriate selection of rooms based on guests' needs.

4. Respond to guest requests and handle guest issues or report complaints to management.

5. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

6. Perform other duties as assigned.

POSITION REQUIREMENTS:

1. Ability to stand and move throughout the front office and continuously perform essential job functions.

2. Ability to read, listen, and communicate effectively in English, both verbally and in writing.

3. Ability to access and accurately input information using a moderately complex computer system.

4. High school diploma or equivalent required.

Equal Opportunity Employer

About the company

The Marcus Corporation is an American publicly held company headquartered in Milwaukee, Wisconsin.