AC Housekeeping Manager

schultehotelcareers; Joshua Tree (CA); Vor Ort; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

DailyPay

Telemedicine

Health insurance

Life insurance

401k match

Parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Marketplace discounts

Zusammenfassung

AutoCamp is seeking a dynamic Housekeeping Manager to uphold high standards of cleanliness in guest accommodations and common areas. You will lead a multicultural team, train staff, and ensure adherence to Autocamp's procedures and policies to deliver an exceptional guest experience.

You will oversee inspections, inventory, laundry, and coordination with other departments to continually improve guest satisfaction. Strong leadership and problem-solving skills are essential.

Qualifikationen

• Working knowledge of housekeeping best practices.
• Ability to operate cleaning equipment safely.
• Understanding of cleaning product handling and safety procedures.
• Strong leadership and people management skills.
• Ability to solve practical problems and navigate ambiguous situations.
• Prior experience supervising housekeeping teams.
• Commitment to excellent customer service.

Aufgaben

• Lead by example and deliver high-quality hospitality.
• Manage a multicultural housekeeping team and promote diversity.
• Ensure housekeeping standards, procedures, and policies are followed.
• Train housekeeping staff for their positions.
• Routinely inspect guestrooms and public areas for cleanliness and order.
• Maintain inventory of supplies and equipment for the department.
• Oversee laundry processes and supply orders.
• Collaborate with other departments to enhance guest experience.

Kenntnisse

Housekeeping knowledge

Cleaning equipment handling

Safety procedures

Leadership

Problem solving

Management

Attention to detail

Customer service

Ausbildung

High School Diploma or GED

2+ years supervising housekeepers

Jobbeschreibung

AutoCamp is seeking a dynamic, service-oriented Housekeeping Manager to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you?

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Marketplace Discounts on event tickets, electronics, gym memberships + more!

AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

SUMMARY

The person in this role will establish high standards of cleanliness and tidiness in Autocamp's Guest accommodations and clubhouse, ensuring that expectations are met or exceeded. Ongoing inspections of guest accommodations and common areas will be conducted, as well as guidance for housekeepers on best practices to deliver exceptional guest service. The Housekeeping Manager maintains an inventory of supplies and equipment for the department.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Lead by example: provide high-quality service and uncompromising hospitality toward all customers and Team Members.
• Manage a multicultural team and lead in a manner that embraces diversity.
• Ensure Autocamp standards, operating procedures, and policies are in place and followed.
• Ensure the housekeeping team is properly trained for their position.
• Routinely inspect accommodations and common areas to ensure the property exhibits Autocamp's high standards of cleanliness and orderliness. Examine carpets, flooring, drapes, and furniture for stains, damage, or wear, and all kitchen items (glasses, silverware, dishes) for spotlessness. Maintain records of inspection results.
• Maintain inventory of supplies and equipment, and distribute to housekeepers and other department Team Members, as needed.
• Manage the laundry process.
• Place orders for room supplies and furniture renovation or replacements.
• Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies, and equipment.
• Review the status of assignments, and assist and guide Team Members with follow-through when needed.
• Notify housekeepers when an inspection reveals sub-standard results, and support housekeepers through training to help them meet expectations.
• Partner with other departments and management to ensure the best possible experience for each guest, in accordance with Autocamp's standards and guidelines.
• Develop and implement plans that continually improve guest satisfaction and Team Member performance. Respond and follow up on assigned customer care issues.
• Attend to guest requests and complaints, resolve issues, and partner with other departments to ensure an excellent guest experience.
• Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
• Report any unusual occurrences immediately to the General Manager or Assistant General Manager. Complete and submit compliance-related reports and forms as needed.
• Communicate promptly with other department managers regarding issues that require their attention.
• Know the facilities and hours of operation of the property.
• Ensures that lost and found items are always properly recorded and checked into designated holding areas.
• Comply with guest accommodation entry code control policies.
• Perform housekeeping duties, as needed
• Performs any other duties as requested by the General Manager or Assistant General Manager.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• A High School Diploma or G.E.D certificate
• Two or more years of progressive and practical experience supervising housekeepers.

DESIRED SKILLS AND EXPERIENCE

• A working knowledge of best practices in housekeeping.
• Must have an understanding of how to use cleaning equipment and products properly.
• Knowledge of proper cleaning product handling and safety procedures.
• Skilled in prioritizing assigned duties and evaluating the work of the housekeeping team.
• Excellent and effective leadership skills that guide Team Members in successfully carrying out various duties, including housekeeping and safety practices.
• Able to understand safe work practices and communicate these effectively to Team Members and management.
• Ability to solve practical problems and know how to navigate ambiguous situations where standards have not been established.
• Strong management and relational skills.
• Thoroughness and Attention to Detail.
• Excellent and Attentive Customer Service.

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.