Guest Experience Associate-Autocamp Sequoia

AutoCamp; California, Northern (MO, KY); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Daily pay

Telemedicine and mental health access

Health insurance options

401k plan with company match

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on events and memberships

Job summary

AutoCamp Sequoia is hiring a part-time Guest Experience Team Member in California to deliver exceptional service to guests at our Sequoia location. You will greet guests, assist with registrations, handle check-ins/check-outs, and support daily food and beverage service while upholding brand standards.

The role emphasizes strong customer service, hospitality experience, and comfort with cloud-based tools. A positive, detail-oriented attitude and the ability to work collaboratively with a diverse

Qualifications

• Must be able to serve alcohol (21+)
• Experience in guest-facing roles preferred
• Comfort with cloud-based apps and Google Suite recommended
• Strong communication and relationship-building abilities
• Attention to detail and thoroughness expected
• Hospitality background, especially hotels or resorts, is a plus
• Food and beverage background is beneficial

Responsibilities

• Greet and welcome guests in a warm, courteous manner
• Monitor kitchen cleanliness and food safety adherence
• Assist in cooking and serving meals and beverages when needed
• Restock store and back-of-house areas regularly
• Support guests with registrations and accommodation assignments
• Assist with check-ins/check-outs per Autocamp policies
• Collect and distribute guest messages and messages for staff
• Handle reservations and rate-informed upsell opportunities
• Resolve guest inquiries and billing discrepancies when possible
• Complete other duties as assigned by supervisor

Skills

Guest service

F&B experience

G Suite knowledge

Relational skills

Attention to detail

Customer service

Hospitality background

Food and beverage background

Tools

Google Workspace

Job description

Guest Experience Associate-Autocamp Sequoia

#ACSC-58742

Three Rivers, California, United States

Location

AutoCamp Sequoia-21331

Job Description

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Monitor the kitchen for cleanliness and adherence to food and drink safety laws.
• Helping cook and serve meals and beverages when necessary.
• Regularly restocking the store and back of the house.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
• Collect and distribute messages for guests.
• Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Perform any other duties as requested by the supervisor.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• Must be over 21 to pour alcohol.

DESIRED SKILLS AND EXPERIENCE

• A passion for the great outdoors and creating delight for guests
• Previous food and beverage experience preferred
• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred
• Strong relational skills
• Thoroughness and an attention to detail
• Excellent and attentive customer service
• Hospitality background, preferably in hotels or resorts.
• Food and beverage background.

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.

Position Type

Part-time

Compensation Range

20-20

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