AC Hotel Atlanta Downtown - Front Desk Supervisor

Aimbridge Hospitality; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Supervisor at the AC Hotel Atlanta Downtown. You will ensure exceptional service by greeting guests, overseeing operations, and leading a team to uphold service standards. Ideal candidates have a high school diploma and 2-3 years of hotel experience, with opportunities for growth in a dynamic environment.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with a friendly attitude and ensure smooth check-ins/check-outs.
• Track logs and reports for operational efficiency.
• Address guest concerns effectively and lead by example in service standards.

Skills

Guest Interaction

Operational Oversight

Team Leadership

Problem Solving

Compliance and Standards

Education

High School diploma or equivalent

2 to 3 years of progressive experience in a hotel or related field

Previous supervisory experience

Job description

AC Hotel Atlanta Downtown - Front Desk Supervisor

Join to apply for the AC Hotel Atlanta Downtown - Front Desk Supervisor role at Aimbridge Hospitality

AC Hotel Atlanta Downtown - Front Desk Supervisor

16 hours ago Be among the first 25 applicants

Join to apply for the AC Hotel Atlanta Downtown - Front Desk Supervisor role at Aimbridge Hospitality

Join Our Team as a Front Desk Supervisor

About Us

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

Key Skills/Responsibilities

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.
  
  

Education & Experience

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Adjacent to Centennial Olympic Park, this Atlanta hotel features free WiFi everywhere and a 24-hour mini-market with snacks an drinks. Rooms include a 32-inch flat-screen TV, microwave, and refrigerator. Rooms include a desk with power converters and a coffee machine with a tea and coffee selection. In-room video games, ironing facilities, and video express check-out are also standard at AC Hotel Atlanta Downtown. Connecting rooms are available. The 24-hour business center includes computer access and copy-fax services. The self-service laundry is also open 24-hours, and same-dry dry cleaning can be ordered for a fee. Peachtree Center Station MARTA, which goes directly to the Hartsfield-Jackson Atlanta International Airport, is 6 minutes' walk away. The Georgia Aquarium, the CNN Studios, State Farm Arena and Mercedes Benz Stadium are all within 0.6 mi of the property.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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