AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent

Aimbridge Hospitality; Atlanta (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

Aimbridge Hospitality is hiring a Front Desk Agent for the AC Hotel Atlanta Buckhead at Phipps Plaza. This entry-level role involves enhancing guest experience through outstanding customer service, communication, and effective management of front desk operations. Responsibilities include multitasking, problem-solving, and financial acumen, while enjoying a competitive benefits package.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly and warm demeanor.
• Effectively convey information and ideas, and address guest inquiries and issues promptly.
• Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent

Join to apply for the AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent role at Aimbridge Hospitality

AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent

2 days ago Be among the first 25 applicants

Join to apply for the AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent role at Aimbridge Hospitality

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

This boutique hotel is adjacent to Phipps Plaza in Buckhead, Atlanta’s uptown shopping and business district. Features include a fitness center, heated indoor hot tub, and free WiFi. The Lenox Marta Station is 0.7 mi from the hotel. A flat-screen TV with Netflix movie streaming service, small refrigerator with 2 free bottled waters upon arrival are provided in all rooms at AC Hotel Atlanta Buckhead at Phipps Plaza. Extras include European-inspired décor and a coffee machine.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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