AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent

Aimbridge Hospitality LLC; Atlanta (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is looking for a Front Desk Agent at the AC Hotel Atlanta Buckhead at Phipps Plaza. The role involves providing exceptional customer service, managing guest interactions, and maintaining front desk operations. Candidates should possess a high school diploma and demonstrate effective communication skills while managing various tasks efficiently. A competitive benefits package including daily pay, medical coverage, and retirement plans is offered after an initial waiting period.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests.
• Manage reservations, check-ins, and check-outs.
• Address guest inquiries and resolve concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent Address 3600 Wieuca Rd Ne, Atlanta, GA, 30326

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
This boutique hotel is adjacent to Phipps Plaza in Buckhead, Atlanta’s uptown shopping and business district. Features include a fitness center, heated indoor hot tub, and free WiFi. The Lenox Marta Station is 0.7 mi from the hotel. A flat-screen TV with Netflix movie streaming service, small refrigerator with 2 free bottled waters upon arrival are provided in all rooms at AC Hotel Atlanta Buckhead at Phipps Plaza. Extras include European-inspired décor and a coffee machine.

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