AC/EW Contract Supervisor

Keystone Community Services; Saint Paul (MN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Flexible Workplace

Great Work Culture

Comprehensive training

Growth Opportunities

Job summary

Keystone Community Services is hiring a Waiver Case Manager Supervisor in Saint Paul, MN. The role leads a team delivering Home and Community Based Waiver services (AC/EW) across Ramsey and Hennepin counties, with a small caseload and program compliance responsibilities.

The position offers a hybrid schedule, three days in the office, and a hiring bonus after 30 and 90 days. Salary ranges from $55,000 to $60,000 annually with comprehensive benefits and paid holidays.

Qualifications

• Bachelor's degree required or related field.
• 2 years of Case Management experience.
• Understanding of professional boundaries and community resources.
• Knowledge of case management issues for serious mental illness or developmental disability.
• Experience with billable time/units.
• Valid Minnesota Driver's License and insurance for travel.

Responsibilities

• Provide leadership and supervision of Waiver Case Management staff.
• Assist with hiring, training, intern management and program development.
• Maintain a small caseload and ensure service delivery to Keystone standards.
• Oversee referrals, training materials, and program reporting.
• Coordinate with Ramsey County/ Hennepin County and DHS for audits and compliance.
• Provide back-up coverage for staff and related duties.

Skills

Case management

Supervision

Communication

Cultural competency

Education

Bachelor's degree in Social Work or related field

Job description

Waiver Case Manager Supervisor *Hiring Incentive Included*

Full Time

Management

St Paul, MN, US

14 days ago

Requisition ID: 1352

Salary Range:

$55,000.00 To $60,000.00 Annually

Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

Keystone employees enjoy:

• A Flexible Workplace
• Great Work Culture
• Comprehensive job related training
• Growth Opportunities

Full Time employees at Keystone are offered a full slate of Benefits including: Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.

Title: Waiver Case Manager Supervisor – AC/EW

Status: Regular, Full Time

Classification: Exempt

Reporting Relationship: Case Management Program Director

Program/Department: Senior Care Management Services

Supervision: Case Managers, Case Aides, and Student Interns

Salary Range: $55,000 - $60,000/annually

A Hiring Bonus of $1000.00 will be awarded to the candidate selected after 30 ($250.00) and 90 days ($750.00) of employment.

This position offers a Hybrid work model where the selected candidate will work three days in the office. Staff are required to work in office on Wednesdays, however the location of the remaining working week will be determined by the candidate chosen and the hiring team.

Position Description:

A Waiver Case Manager Supervisor provides leadership, support, and supervision of Waiver Case Management staff members who provide case management services for individuals on Home and Community Based Waiver Service Programs in both Ramsey County and Hennepin County including: Alternative Care (AC) and Elderly Waivers (EW).

This position assists with employee hiring and training, intern management, planning and development of new and existing program services, reporting and contract compliance.

This position will maintain a small caseload and is responsible for the delivery of client services within Keystone standards.

Essential Functions:

Staff Direction: (50 %)

1. Regularly meet with staff for group and individual supervision. Provide case consultation on a daily basis.

2. Serve as a resource for case managers including problem solving techniques and ideas, available community resources, case management strategies and dealing with problems and crisis’ that may occur with program individuals.

3. Conduct file reviews per program procedure and maintain caseload review spreadsheets.

4. Provide performance reviews for staff at minimum of annually.

5. Authorize time off and timesheets for staff.

6. Provide leadership and direction to waiver case management team on policy and procedures required. May involve planning and development of new and existing policies/procedures to ensure compliance with State and Federal Requirements as well as Ramsey & Hennepin County and Keystone’s requirements.

7. Monitor and provide feedback on staff performance and billable time requirements to ensure compliance with program requirements

8. Work with Program Director and Team Lead to train new staff and train current staff on policy updates.

Program Management: (45 %)

1. Review and assign new referrals from the county to case managers.

2. Provide training for new staff and ongoing training for current staff as updates occur from Ramsey & Hennepin County and DHS. Maintain and update training materials.

3. Evaluate program components and work with Program Director and Team Lead to develop additional components when necessary to maintain a high level of program quality and service.

4. Coordinate closely with both Ramsey & Hennepin County and complete and submit required reports as necessary.

5. Assist with County and DHS audit preparation and completion

6. Provide backup for Case Managers and Program Director as needed.

7. Provide coverage as needed on client tasks which could include client visits, making referrals for services, completing and submitting regulatory forms and documents and other case management tasks.

Other: (5 %)

1. Obtain necessary CEU’s to maintain professional licensure status if applicable.

2. Participate in team meetings, agency all staff meetings, county meetings and trainings

Perform other duties or projects as assigned.

Qualification Requirements

• A bachelor's degree in Social Work or related field
• 2 years of Case Management experience including working knowledge of case management methods/values/principals of social work practice
• Understanding of processional boundaries, community resources, supervisory principles and interventions, program planning and development with familiarity with Federal and State Home and Community based service rules, regulations, and policies and cultural competency
• Knowledge of case management issues for those experiencing serious mental illness or developmental disability including an understanding of mental health and social service rules, regulations, and policies
• Experience with billable time/units
• A valid Minnesota Driver's License and insurance as travel within Ramsey County and surrounding areas for home visits is required

Qualification Preferences

• Social Work Licensure with the Minnesota Board of Social Work, with ability to provide licensure supervision.
• An advanced degree in Social Work or related field.
• Previous experience in Home and Community Based Services/Waiver programs.
• Prior Supervisory and training experience including strong leadership and coaching skills.

Physical/Mental Requirements

Physical working conditions include frequent computer work, telephone calls and moving around the office. In addition, this position requires the employee to drive to client’s homes, meetings, etc. in the community. Current position is hybrid with remote working options in place along with required days working at the office.

Mental requirements include verbal and written communication skills, good problem solving and decision making skills, ability to easily adapt to change and capacity to handle multiple priorities. In addition, must be able to plan out and implement changes as they occur.

The above statements are not intended to encompass all the functions and qualifications of this position. Rather, they are intended to provide a general framework of the requirements of the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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