Abuse Hotline Counselor - Remote for residents in Louisville, So. Indiana and surrounding count[...]

Seven Counties Services; Louisville (KY); Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking an Abuse Hotline Counselor to provide critical support to individuals in need. This role involves offering services over the phone to help callers report abuse and neglect, while ensuring their confidentiality and safety. Candidates should possess strong communication and interpersonal skills, along with the ability to work in a fast-paced environment. This part-time position offers flexibility and the chance to make a real difference in the community. Join a dedicated team committed to helping others and enjoy a range of benefits designed to support your well-being and professional growth.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Savings Account

Short Term Disability

Long Term Disability - Company Paid

Competitive Compensation Packages

Tuition Assistance Plans

Paid Time Off

Qualifications

• Ability to interview clients and gather necessary information.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide telephone services for reporting abuse and neglect.
• Document and maintain accurate records of interventions.
• Screen callers for crisis intervention services.

Skills

Communication Skills

Interpersonal Skills

Decision Making

Time Management

Education

60 hours completed undergraduate course work in Sociology, Social Work, Psychology, Education, or Human Services

Tools

Technology for web reports

Job description

Abuse Hotline Counselor - Remote for residents in Louisville, So. Indiana and surrounding counties - FT and PT

Join to apply for the Abuse Hotline Counselor - Remote for residents in Louisville, So. Indiana and surrounding counties - FT and PT role at Seven Counties Services

Abuse Hotline Counselor - Remote for residents in Louisville, So. Indiana and surrounding counties - FT and PT

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Join to apply for the Abuse Hotline Counselor - Remote for residents in Louisville, So. Indiana and surrounding counties - FT and PT role at Seven Counties Services

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• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
• Presents a professional demeanor in all interactions with internal and external customers.
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions
  
  

Job Description

ESSENTIAL JOB FUNCTIONS

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
• Presents a professional demeanor in all interactions with internal and external customers.
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions
  
  

EDUCATION

60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to make sound decisions and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and efficiently in a fast-paced work environment.

Ability to work remotely, including access to stable internet services;

Experience

Minimum of 6 months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.

PHYSICAL DEMANDS

Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers.

Time Type

Part time

We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.

• Health & Wellness
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Savings Account
• Short Term Disability
• Long Term Disability - Company Paid
  
  

• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance - Company Paid
• Accidental Death & Dismemberment Insurance - Company Paid
• 403b Retirement Plan with Company Funded Matching
• Retirement and Financial Planning Services
  
  

• Career Development and Growth
• Tuition Assistance Plans
• Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
• Student Loan Repayment Assistance
• Clinical Supervision toward licensure and reimbursement for certain license applications
• At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
• Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
• Leadership Academy for our rising stars, supervisors, and leaders
• Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes
  
  

• Work Life Balance
• Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)
• Flexible Work Schedules to promote a Healthy Work Life Balance
• Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations and Mental Health Care

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