Abuse Analyst, Trust and Safety, Messaging

Google; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking an Abuse Analyst to work on online safety challenges and combat fraud. The role involves collaborating with engineers and product managers to analyze data, identify trends, and develop anti-abuse protections. Applicants should have strong analytical skills and experience in data analysis, with proficiency in SQL and Python. This position promotes trust and safety across various Google products.

Qualifications

• At least 5 years of experience in data analysis.
• 8+ years in signal development or cybersecurity.

Responsibilities

• Analyze trends and conduct data analysis for enforcement solutions.
• Lead projects to protect Google's infrastructure from abuse.

Skills

Data Analysis

Problem Solving

Communication

Critical Thinking

Education

Bachelor's degree

Master's degree

Tools

SQL

Python

Golang

Job description

Abuse Analyst, Trust and Safety, Messaging

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corporate_fare Google place Austin, TX, USA ; Kirkland, WA, USA

Mid

Experience driving progress, solving problems, and mentoring junior team members; deeper expertise and applied knowledge within relevant areas.

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info_outline Note: By applying to this position, you can share your preferred work location: Austin, TX, USA; Kirkland, WA, USA.

• Bachelor's degree or equivalent practical experience.
• At least 5 years of experience in data analysis, including trend identification, statistics generation, and insights extraction.
• Experience with data analysis and database management tools (e.g., SQL, Python).

Preferred qualifications:

• Master's degree or equivalent practical experience.
• 8+ years of experience in signal development, data analysis, cybersecurity, or anti-abuse.
• Experience with fraud/abuse investigations, fraud risk management, security, and threat analysis related to internet, telephony, or communication products.
• Proficiency in languages such as SQL, Python, Golang, with knowledge in Messaging (xMS/RCS) or SIM/Phone Number fraud and abuse.
• Strong communication and presentation skills to convey findings effectively and influence cross-functional teams at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in dynamic environments.

About the job

This role involves working globally and cross-functionally with Google Engineers and Product Managers to address online safety challenges and combat abuse and fraud at scale. Your work helps promote trust in Google and ensures user safety.

Trust & Safety is Google's team dedicated to combating abuse and maintaining user trust. We collaborate across Google to develop solutions for issues like malware, spam, and account hijacking, working to reduce risks and fight abuse across all products in over 40 languages.

Responsibilities

• Analyze trends, conduct data analysis, and identify signals for enforcement solutions.
• Understand abuse in messaging, workflows, and available intelligence.
• Collaborate with teams to design anti-abuse protections using reputation data (phone number, user, IP) and advise on strategies, including productionizing Machine Learning models.
• Create dashboards to monitor abuse, perform quality checks, and educate clients to mitigate issues upstream.
• Lead projects to protect Google's infrastructure from abuse, harm, or fraud, based on data analysis and product insights.

Google is committed to equal opportunity employment, fostering a diverse and inclusive workforce. We value all applicants and do not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related conditions. See Google's EEO Policy and related resources for more information.

English proficiency is required for all roles to facilitate global collaboration.

Note to recruitment agencies: Google does not accept unsolicited resumes and is not responsible for fees related to such submissions.