Absence Claims Team Leader – Remote

Mutual of Omaha

Omaha (NE)

Remote

USD 80,000 - 95,000

Full time

14 days+

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Benefits offered by this job

401(k) plan with company match

Work-life balance with paid holidays

Annual bonus opportunity

Job summary

A national insurance company is seeking an Absence Claims Team Leader. This remote position involves managing the Absence Claims department, ensuring compliance with claims processes, and fostering a culture of continuous improvement. Candidates should have over 5 years of leadership experience and strong communication skills. The position offers a dynamic work environment and the opportunity to work remotely.

Qualifications

5+ years of disability or absence claims leadership experience.
Strong leadership and communication skills to inspire and guide the team.
Ability to thrive in a fast-paced, ever-changing environment.
Demonstrated ability to use independent judgment and think creatively.
Willingness to travel: 25%.
Remote work capability with high-speed internet.

Responsibilities

Oversee staffing, performance, and compliance in the Absence Claims department.
Ensure timely and accurate claims handling through quality assurance processes.
Collaborate with HR and legal to resolve service delivery issues.
Stay current on legislation affecting claims processing.
Drive continuous process improvement.
Handle escalated issues as a subject matter expert.

Skills

Disability claims leadership experience

Strong leadership skills

Communication skills

Ability to adapt to fast-paced environments

Creative problem-solving

Diversity and inclusion focus

Job description

Join to apply for the Absence Claims Team Leader – Remote role at Mutual of Omaha

In this role you will have oversight over the Absence Paid Family & Medical Leave claims team. Your day will involve overseeing your team’s daily operations, monitoring performance metrics, and ensuring timely, accurate processing of claims. You will also work closely with other business areas as PFML state laws are updated or change. You'll spend time collaborating with other departments to resolve complex issues, while also driving continuous process improvements and keeping the team aligned with evolving compliance standards.

What we can offer you

Estimated Salary: $80,000 - $95,000 plus annual bonus opportunity
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

What you'll do

Lead and manage the Absence Claims department, overseeing staffing, performance, and compliance with policies.
Develop, implement, and monitor quality assurance processes, ensuring timely and accurate claims handling.
Collaborate with HR, legal, and other departments to resolve service delivery, system, and quality issues.
Stay current on federal and state legislation affecting claims processing, ensuring compliance and procedural integrity.
Drive continuous process improvement, eliminating waste and enhancing efficiency.
Represent the Claims department as a subject matter expert, handling escalated issues and legal matters.
Partner with Learning and Development to establish effective training programs and develop leadership skills.

What you'll bring

5+ years of disability or absence claims leadership experience
Strong leadership and communication skills to inspire and guide your team in a dynamic service environment.
Ability to thrive in a fast-paced, ever-changing environment, adapting quickly to new challenges, new state laws and regulations.
Demonstrated ability to use independent judgment and the ability to think creatively, breaking through existing barriers, methods, and practices.
Ability to travel: 25%
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Preferred

PFML or FMLA experience

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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