Abercrombie & Fitch - Key Lead, Westfield Century City

Abercrombie and Fitch Co.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading apparel retailer is seeking a Key Lead to enhance customer in-store experiences. This role involves supervision of Brand Reps and Stock Associates, ensuring effective store operations and customer service. Candidates should have a high school diploma and preferred retail experience. Join us for competitive pay and flexible schedules, along with benefits such as a quarterly bonus and merchandise discount.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory/management experience required.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor.
• Guide and coach Brand Reps and Stock Associates.

Skills

Customer focus

Communication

Interpersonal interaction

Fashion trend knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress tolerance

Poise

Ambition

Multi-tasking

Applied learning

Work ethic

Omni channel services

Education

High School Diploma/GED equivalent

Job description

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.

Responsibilities

• The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
• Open and closing routines
• Product knowledge & brand awareness
• Business understanding
• Proactive thinking
• Attention to detail
• Register/point of sale use
• Asset protection
• Visual displays
• System skills
• Work schedule requirements

Schedule
• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

• What it Takes
• Education: High School Diploma/ GED equivalent preferred
• Retail experience: at least 1 year of retail experience is preferred
• Supervisor/Managerial experience: No supervisory/ management experience is required
• Customer focus
• Communication
• Interpersonal interaction
• Fashion trend knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & stress tolerance
• Poise & ambition
• Multi-tasking
• Applied learning
• Work ethic
• Omni channel services

What You’ll Get / Benefits

• As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

The starting rate for this position is $21.20 per hour (i.e., the recruiting pay range for this position is $21.20 - $21.20 per hour). The starting rate and range may be modified in the future.

Abercrombie & Fitch Co. is an Equal Opportunity employer