AAI - Chief Operating Officer - National Small Business Practice

UNAVAILABLE; United States; Remote; USD 225,000 - 250,000; Full time

Job summary

Alera Group seeks a remote Chief Operating Officer for its National Small Business Practice. The candidate will lead strategic initiatives in Property & Casualty, driving operational efficiencies and talent acquisition. This high-level role requires a deep understanding of the client lifecycle and a proven leadership track record in the insurance industry.

Benefits

Medical and dental insurance

401k

Generous paid time off

Life and disability insurance

Qualifications

• 10–15 years of experience in Property & Casualty administration.
• 2–5 years in a senior Property & Casualty leadership role.
• Active Property & Casualty broker’s license required.

Responsibilities

• Define and execute strategic initiatives for Property & Casualty.
• Develop operational efficiencies in alignment with goals.
• Lead the Small Business service team, ensuring high performance.

Skills

Leadership

Client Service

Strategic Planning

Operational Efficiency

Education

Bachelor’s degree in business, communications, operations, or a related field

Graduate degree preferred

Job description

Overview

Alera Group is looking for a Chief Operating Officer - National Small Business Practice. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

• Define and execute strategic Property & Casualty initiatives in partnership with regional and executive leaders to achieve small business goals and vision.
• Monitor industry trends, competitive strategies, and best practices through external networks, research, and internal collaboration to maintain subject matter expertise and proactive positioning.
• Develop and implement operational efficiencies that align associates and the organization with shared goals, vision and values.
• Lead efforts to consolidate and optimize vendor relationships, driving efficiency, cost savings and increased revenue.
• Collaborate with regional leadership to align priorities, identify opportunities for improvement and achieve financial and growth targets.
• Support the recruitment and acquisition of top Property & Casualty talent for Alera Group’s small business segment.
• Ensure compliance with all federal, state and local regulations in Property & Casualty operations.
• Uphold the highest ethical standards in all business and personal interactions.
• Stay current on regulatory changes impacting insurance and financial services.
• Lead, coach and develop the Small Business service team and regional leaders, fostering professional growth and high performance.
• Communicate company goals and initiatives, translating them into actionable objectives for individuals and teams.
• Conduct regular 1:1 and coaching meetings, manage performance reviews, set goals and evaluate team effectiveness.
• Resolve escalated client, employee, carrier and operational issues, ensuring swift solutions and equipping the team for future challenges.
• Participate in compensation decisions and manage disciplinary actions as needed.

Qualifications

• Bachelor’s degree in business, communications, operations, or a related field required; graduate degree preferred.
• 10–15 years of progressive experience in Property & Casualty administration within a carrier, broker, or consulting environment, with a strong track record of client service.
• 2–5 years in a senior Property & Casualty leadership role.
• Demonstrated experience leading and implementing new or improved Property & Casualty processes, including development of performance metrics and benchmarks.
• Proven ability to thrive in a fast-paced, evolving environment.
• Successful progression through various Property & Casualty roles, including account management, business development and client support.
• Deep understanding of the client lifecycle: acquisition, placement, binding, servicing and renewal.
• Active Property & Casualty broker’s license required.
• Professional industry designations or certifications strongly preferred.

Additional Information

This job is fully remote.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $225K to $250K per year.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understandwhat personal information we may collect and use as part of your application process.

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