AAC FT or PT Account Rep Inside Sales

Aloha Air Cargo; Honolulu (HI); On-site; USD 24,764 - 35,271; Full time

Job summary

A logistics company in Hawaii is seeking an Account Representative to enhance customer relations and drive sales growth. The role involves managing a book of business, providing superior service, and supporting sales strategies. Ideal candidates will have a degree in Business or related fields and strong communication skills. This full-time position offers competitive hourly compensation starting from $21.79, with a work schedule from Monday to Friday, beginning at 10:00 am.

Qualifications

• Degree in Business Administration, Sales and Marketing or related field of study OR three or more years of successful experience in a sales or marketing position.
• Proficient in MS Excel, Word, Outlook, CRM and cargo management systems.
• Professional written and verbal communication skills are required.
• Willingness to work a flexible schedule.

Responsibilities

• Ensure excellent service delivery leading to customer satisfaction.
• Support outside sales team in identifying new business opportunities.
• Manage customer satisfaction and profitability of key accounts.
• Develop and implement sales plans for sustainable sales growth.
• Create and maintain a database of accounts and contact records.

Skills

Customer relationship management

Sales techniques

Communication skills

Excel proficiency

CRM systems knowledge

Education

Degree in Business Administration or related field

3+ years in sales or marketing

Tools

MS Excel

CRM

Cargo management systems

Job description

The primary purpose of the Account Representative is to increase revenues through acquisition, development and maintenance of Aloha Air Cargo Accounts while working in a call center environment. Representative is responsible to proactively manage a book of business comprised of small to medium sized (volume) customers; provide superior customer service to Aloha Air Cargo’s customer base; and provide primary support to the Account Managers and operational teams. Will leverage their relationship management skills to ensure excellent service delivery leading to customer satisfaction and retention, as well as act as the liaison between AAC operations and commercial teams. The Account Representative will effectively sell Aloha Air Cargo services, ensuring customer satisfaction.

Key Responsibilities:

1. Ensure excellent service delivery leading to customer satisfaction and retention, as well as maintain open communication with internal department to maximize success of service delivery.
2. Assist in dissemination of internal and external customer advisories, communications, sales and marketing campaigns materials via email blasts and/or other communication channels.
3. Provide support to outside sales team in identifying new business opportunities and as needed.
4. Manage the overall customer satisfaction and profitability of key accounts by:
   • Understanding the customers' end use business/markets, who their important customers are, their main competitors, and their human capital and benefits issues and appropriately present value proposition with viable solutions. Determine customers' unmet needs and translate internally for adequate follow up.
   • Establishing and strengthening customer relationships with decision makers across functions and regions.
   • Building strong working relationships with Business Leaders and your team members to ensure the successful delivery of services to your customers.
5. Develops and implements sales plans for profitable, sustainable sales growth and exceeding sales targets among assigned Key Accounts and in the AAC Portfolio by:
   • Effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
   • Working with the Management team to assist with developing the Sales Strategy.
   • Following up on sales leads supplied by the Management and/or support team.
   • Attending industry trade shows to represent and promote AAC and its services as required.
6. Manage yield growth and minimize rate structure exception throughout the customer base.
7. Create and maintain a database of accounts, contacts, clients and leads, in order to investigate, track and resolve customer client concerns; identify trends and implement solutions. Ensure optimal client feedback for Product Management, Sales Management or other departments with regard to product requirements and enhancements.
8. All other duties as assigned by Customer Sales Manager.

Minimum Qualifications:

• Degree in Business Administration, Sales and Marketing or related field of study OR three or more years of successful experience in a sales or marketing position.
• Must be proficient in MS Excel, Word, Outlook, CRM and cargo management systems; and have strong research capabilities and familiarity with all available Internet and database tools.
• Work requires professional written and verbal communication and interpersonal skills.
• Work requires willingness to work a flexible schedule.

COMPENSATION
This position has an hourly rate starting from $21.79

SHIFT

Monday - Friday, starting time around 10:00 am.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.