A1 Customer Care Representative

A1 Garage Door Service; Phoenix (AZ); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading garage door service company is seeking a Customer Service Representative to assist customers in a fast-paced virtual call center environment. The ideal candidate will have strong communication skills, proven customer support experience, and the ability to multitask effectively. This full-time position offers opportunities for growth and includes benefits such as health insurance and paid time off.

Benefits

Full-time position with PTO/Sick leave

Health, Dental, Life, and Vision insurance

Growth opportunities and career development

Qualifications

• Proven sales and customer support experience or experience as a Client Service Representative.
• Typing speed of 40 WPM.
• Call center experience.

Responsibilities

• Assisting customers via inbound calls in a high-volume virtual call center environment.
• Providing excellent customer support and sales service.

Skills

Communication

Problem-Solving

Multitasking

Customer Support

Education

High school diploma or equivalent

Tools

CRM

Computer systems and software

Job description

To be successful in this role, you will need to be organized, efficient, persuasive, and have practical problem-solving skills. You will be interacting with our customers daily, so patient and respectful behavior is essential as you represent our Garage Door company.

Responsibilities include:

• Assisting customers via inbound calls in a high-volume virtual call center environment.
• Providing excellent customer support and sales service.

Requirements:

• Proven sales and customer support experience or experience as a Client Service Representative.
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work independently.
• Call center experience.
• CRM experience is a plus.
• High school diploma or equivalent.
• Typing speed of 40 WPM.

Knowledge:

• Strong knowledge of computer systems and software.
• Excellent multitasking skills across systems and applications.
• Knowledge in the service industry is a plus but not required.

Training & Working Conditions:

• Remote work environment with necessary equipment provided after training.
• Must have high-speed internet and a computer with Ethernet capability.
• The role is fast-paced and results-oriented.
• Must pass drug test and background check.

Equipment / Tools:

• Video camera, personal computer (no tablets or phones).
• Training with personal equipment; company provides laptop, monitor, and headset after training.

Benefits:

• Full-time position with PTO/Sick leave.
• Health, Dental, Life, and Vision insurance.
• Growth opportunities and career development.

Note: The company reserves the right to modify duties and responsibilities at any time.