A/V TECHNICIAN I

Impyrian; Silver Spring (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an AV Support Technician, where your expertise in audio-visual technology will shine. In this role, you'll provide essential technical support and troubleshooting for various A/V equipment, ensuring seamless operations during client events. With a strong focus on customer service, you'll interact closely with clients and team members, fostering excellent relationships. The company values its employees, offering competitive benefits and opportunities for professional growth. If you're passionate about technology and thrive in a dynamic environment, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Paid Time Off

Education/Training Reimbursement

Employee Assistance Program

Qualifications

• 1-4 years of experience in the A/V Technology field.
• Knowledge of setup, testing, and maintenance of A/V equipment.

Responsibilities

• Install and operate audiovisual equipment for client events.
• Provide A/V training and support to clients and technicians.
• Maintain and troubleshoot A/V systems and equipment.

Skills

Audio-Visual Technology

Customer Service

Technical Troubleshooting

Communication Skills

Education

High School Diploma

Associate Degree

Tools

Audio Mixers

Digital Signal Processing

Video Conferencing Systems

Projectors

Control Systems

Job description

At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful engineering and construction projects, and harness the power of AI and robotics to stay ahead in today's dynamic business landscape.

Impyrian knows the most important factor in our success is the excellence of our people. We recognize a simple truth, if we take care of our people, our people take care of our clients. This philosophy helps ensure a work-life balance, competitive compensation and benefits, and opportunities for professional growth and drives our high personnel retention rate.

SUMMARY

The AV Support Technician will provide technical support, advice, and troubleshooting for all Audio and Video equipment. Create and keep track of reports, logs, inventory, and other administrative-related items per supervisor's request. You will also provide excellent client service as there will be high interaction.

RESPONSIBILITIES

• Perform the installation, adjustment, and operation of audiovisual equipment such as cameras, lights, video conference systems, audio, and microphones for client events.
• Plan all aspects of video production through computer and audio-visual equipment.
• Provide audio-visual training to clients and other audio-visual technicians.
• Cross-train backup technicians.
• Report to the Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager in all aspects of their operations.
• Evaluates equipment specifications and requests, makes recommendations to Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager on new equipment and maintenance requests
• Works on assigned tasks from the Sr. A/V Conference Room Coordinator/Lead Conference Room Coordinator and Operations Manager
• Be able to operate and troubleshoot projectors, video switching equipment, audio equipment (amps, mixers), microphone devices, PCs, VCR s/DVD s players, and Video Conferencing systems (Tandberg/ Polycom).
• Be able to perform routine maintenance and ensure A/V equipment is clean and organized.
• Reconfigure furniture within conference/meeting rooms and ensure all necessary preparations for scheduled events are completed in a timely manner.
• Perform pre-event checks on A/V systems to ensure the event will have fully operating equipment prior to the scheduled start.
• Interface with clients and event coordinators on site regarding specific situations and clarify minor event items.
• Provide outstanding customer service by establishing excellent working relationships with team members, clients, and vendors.
• Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks.
• Work under general supervision, and report to the designated supervisor
• Maintains a professional and positive attitude in a fast-paced and occasionally high-pressure environment.

REQUIREMENTS

• High school diploma or equivalent required; Associate degree is preferred.
• 1-4 years of experience in the A/V Technology field.

Must have knowledge or experience with most of the following: setup, testing, use, maintenance, and configuration of audio mixers, digital signal processing, flat panel TV s/Monitors, projectors, projector screens, touch panels control systems, control system processors, room control (lights, monitors, audio systems, etc.) and networking infrastructure as it pertains to audio/visual use.

PREFERRED ATTRIBUTES

• Experience working in a government environment is preferred.
• Excellent communication skills and customer relations acumen

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods using a phone or other forms of business communication
• Must be able to lift up to 25 pounds at times.

Full time employees are eligible for the following benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life and disability insurance
• 401k plan including company match
• Paid federal holidays
• Paid Time Off or Vacation/Sick time *depending upon contract
• Parental leave
• Bereavement leave
• Education/Training reimbursement
• Employee Assistance Program
• Other voluntary benefits available

FAIRNESS

Impyrian is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. Individuals able to obtain and maintain U.S. government security clearances may be required for certain positions.