A/V Support Technician I

United Wholesale Mortgage, LLC; Pontiac (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Parental leave

Adoption reimbursement

Paid volunteer hours

Training and career development

Medical/Dental/Vision/Life Insurance

401k with employer match

Mortgage discount

Job summary

United Wholesale Mortgage, LLC is seeking an entry-level A/V Support Technician I to join the Enterprise Technology team. You will be the front line for audiovisual support across conference rooms, training spaces, and auditoriums, handling incident calls and providing hands-on support for live events including recording and streaming.

Responsibilities include independent daily tasks, diagnosing issues, and ensuring event readiness.

Qualifications

• 1 year of AV support experience required.
• Basic video switching, recording/streaming knowledge.
• Familiarity with lighting and camera systems in auditoriums.
• On-site attendance required.

Responsibilities

• Independently handle daily support tasks and incident calls.
• Diagnose issues and implement proper solutions.
• Provide live setup and support for AV events (sound, recording, streaming).
• Perform room checks to ensure event readiness.
• Escalate issues when outside scope.

Skills

AV technical support

Customer service

Live event support

Troubleshooting

Video recording & streaming

Teamwork

Education

2+ years AV technical work experience

Technical degree or certification

Bachelor’s/Associates in AV or related field

Tools

Crestron Mercury

Vitec TV management

UltraVNC

SCCM

RDP tools

Job description

Our Enterprise Technology team is looking to add a motivated A/V Support Technician to assist us with our growing operations. The A/V Support Technician I is the entry point into the A/V technician career path and the front line of daily audiovisual support across the organization. This role responds to incident calls, diagnoses and resolves A/V issues in conference rooms, training rooms, and auditorium spaces, and provides hands‑on support for live events including recording and streaming. The technician works independently on routine tasks while building the system depth needed to progress toward Level II.

What You Will Be Doing

• Work independently with little supervision on daily support tasks
• Manage incident calls at a high level of client service, from intake through resolution
• Diagnose problems or technical issues and determine proper solutions
• Live setup and support for A/V events, including live sound mixing, monitoring presentations, functionality checks, and recording and live streaming for training sessions, auditorium events, and company‑wide raffles
• Perform conference and training room functionality checks to confirm rooms are event‑ready
• Escalate issues appropriately when a resolution falls outside the scope of the role

Must Have

• 1 year of experience working in an AV technical support role
• Basic understanding of video switching systems, including projects, multi‑view, recording and streaming, and graphic use and creation
• Basic understanding of auditorium technologies, including lighting, camera systems, audio mixers, video switcher, and recording software and devices
• Display diagnostic and troubleshooting
• Basic understanding of Crestron Mercury functionality
• Basic understanding of training room functionality
• Vitec management or similar TV management system experience
• Basic understanding of RDP tools, including UltraVNC and SCCM
• On‑site attendance
• Physical Requirements
  • Frequent bending, twisting, and reaching in the course of equipment setup and support
  • Ability to safely climb and work from ladders
  • Ability to lift and carry up to 50 pounds

Nice To Have

• Advanced knowledge of AV equipment, computers, applications, and technology.
• Confident with a sense of urgency
• Good communicator
• Follows established processes
• Positive attitude
• Coachable and curious
• Team player
• Experience with Windows 10 operating system
• 2+ years combination of a technical degree or certification, Bachelor’s degree, Associates degree or equivalent AV technical work experience.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award‑winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More Reasons You’ll Love Working Here Include

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state‑of‑the‑art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full‑size basketball court
• Wellness area, including an in‑house primary‑care physician’s office, full‑time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab‑and‑go snacks
• In‑house Starbucks and Dunkin
• Indoor/outdoor café with Wi‑Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job‑related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at‑will." UWM is an Equal Opportunity Employer.