A/R Management Specialist II - Digitech - Remote

Sarnova HC, LLC; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

The Sarnova HC, LLC is seeking an A/R Management Specialist II to support revenue cycle activities related to insurance accounts receivable, denials, and appeals. This role involves analyzing complex claims and resolving denials to ensure prompt, accurate payments for clients.

Responsibilities include researching claims, contacting patients and insurers, documenting actions in the billing system, and maintaining HIPAA compliance in a fast-paced, remote-capable environment.

Qualifications

• 2+ years of healthcare claims processing, billing, or accounts receivable experience.
• Hands-on experience preparing and submitting insurance appeals.
• Familiarity with ICD-10 and HCPCS.
• EMS billing experience preferred.
• Proficiency with billing software and payer portals.
• Strong interpersonal, organizational, communication, and time-management skills.

Responsibilities

• Perform tasks per company standards and regulations.
• Make calls to patients, hospitals, insurers, facilities, and attorneys to research claims or obtain information.
• Contact insurers about past-due accounts.
• Meet or exceed productivity and quality standards.
• Document activity in the claims processing system.
• Follow up on accounts and medical insurance coverage.
• Maintain workflow to minimize aging accounts.
• Follow up on accounts in collections before external referrals.
• Handle special projects as assigned by the Manager.
• Comply with HIPAA and other laws and regulations.
• Resolve complex billing issues through analysis and problem solving.
• Perform quality checks on claims.
• Adhere to attendance policies.
• Additional duties as assigned.

Skills

Healthcare claims processing

Customer service

Strong communication

Problem solving

Independent worker

Education

High School Diploma

Associates Degree

Tools

Billing software

Payer portals

Microsoft Office

Job description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary

The A/R Management Specialist II position will provide support for all revenue cycle activities related to outstanding insurance accounts receivable, insurance denials, and appeals. This includes insurance and patient billing follow-up to ensure prompt and accurate payment to the client or provider for all monies owed. The responsibilities of the A/R Management Specialist II will include a higher level of analysis and resolving more complex claim rejections and denials.

Essential Duties and Responsibilities

• Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines
• Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys as needed to research claims or obtain additional insurance information
• Contact insurance carriers to inquire about the status of past-due accounts
• Meet or exceed defined productivity and quality standards
• Document details of activity on each account in the claims processing system
• Follow up on accounts, including contacting patients by telephone to inquire about insurance coverage
• Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims regularly
• Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency
• Follow up on any assigned special projects designated by the Manager
• Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA
• Problem-solve and provide complete resolution for complex accounts and escalations
• Perform quality checks on assigned claims
• Ensures consistent adherence to company attendance policies
• Additional job duties as assigned

Skills/Experience Required

• Education: High School Diploma or equivalent required;Associates Degree preferred
• Minimum of 2 years’ experience in healthcare claims processing, billing, or accounts receivable
• Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and payer timely filing limits
• Familiarity with ICD-10, HCPCS, and general medical terminology
• EMS billing experience strongly preferred; experience in other medical specialties will be considered
• Proficiency with various web platforms, including billing software and payer portals
• Prior customer service experience with the ability to work collaboratively with other departments and team members
• Basic computer knowledge and experience using Microsoft Office
• Strong interpersonal, organizational, communication, and time-management skills
• Strong investigative and research skills, with the ability to resolve complex billing issues
• Effective critical thinking and analytical abilities
• Ability to work independently in a fast-paced, adaptive environment with minimal supervision.
• Strong customer service skills and experience
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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