A/R Management Specialist - Digitech - Remote

Sarnova; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

Sarnova seeks an AR Management Specialist to support all insurance and patient billing activities, ensuring prompt payment for clients and providers. The role involves researching claims, contacting insurers, and maintaining accurate records in the claims system.

The position requires 1 year of healthcare billing experience, familiarity with ICD-10/HCPCS, and strong interpersonal and analytical skills. Remote work options are available with compliant, HIPAA-guided procedures.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in healthcare claims processing, billing, or accounts receivable.
• Hands-on experience preparing and submitting insurance appeals, including understanding remittance advices, payer denial codes, and payer timely filing limits.
• Familiarity with ICD-10, HCPCS, and general medical terminology.
• EMS billing experience strongly preferred; experience in other medical specialties will be considered.
• Proficiency with various web platforms, including billing software and payer portals.
• Prior customer service experience with the ability to work collaboratively with other departments and team members.
• Basic computer knowledge and experience using Microsoft Office.
• Strong customer service skills and experience.
• Strong interpersonal, organizational, communication, and time-management skills.
• Strong investigative and research skills, with the ability to resolve complex billing issues.
• Effective critical thinking and analytical abilities.
• Ability to work independently in a fast-paced, adaptive environment with minimal supervisor.
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment.

Responsibilities

• Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys to research claims or obtain additional insurance information.
• Contact insurance carriers to inquire about the status of past-due accounts.
• Meet or exceed defined productivity and quality standards.
• Document details of activity on each account in the claims processing system.
• Follow up on self-pay accounts, including contacting patients by telephone to inquire about insurance coverage or establish payment plans.
• Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims daily.
• Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency.
• Follow up on any assigned special projects designated by the Manager.
• Perform quality checks on assigned claims.
• Maintain confidentiality regarding all assignments.
• Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines.
• Demonstrate the highest level of compliance with all laws and regulations, including HIPAA.
• Ensures consistent adherence to company attendance policies.
• Additional job duties as assigned.

Skills

Healthcare claims processing

Accounts receivable

Customer service

Remote work mindset

Education

High School Diploma or equivalent

Tools

Billing software

Payer portals

Microsoft Office

Job description

Remote / Virtual

Job Description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers.

Essential Duties and Responsibilities:

• Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys as needed to research claims or obtain additional insurance information
• Contact insurance carriers to inquire about the status of past-due accounts
• Meet or exceed defined productivity and quality standards
• Document details of activity on each account in the claims processing system
• Follow up on self-pay accounts, including contacting patients by telephone to inquire about insurance coverage or establish payment plans
• Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims daily
• Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency
• Follow up on any assigned special projects designated by the Manager
• Perform quality checks on assigned claims
• Maintain confidentiality regarding all assignments
• Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines
• Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA
• Ensures consistent adherence to company attendance policies
• Additional job duties as assigned

Skills/Experience Required:

• Education: High School Diploma or equivalent required
• Minimum of 1 year of experience in healthcare claims processing, billing, or accounts receivable
• Hands-on experience preparing and submitting insurance appeals, including understanding remittance advices, payer denial codes, and payer timely filing limits
• Familiarity with ICD-10, HCPCS, and general medical terminology
• EMS billing experience strongly preferred; experience in other medical specialties will be considered
• Proficiency with various web platforms, including billing software and payer portals.
• Prior customer service experience with the ability to work collaboratively with other departments and team members
• Basic computer knowledge and experience using Microsoft Office
• Strong customer service skills and experience
• Strong interpersonal, organizational, communication, and time-management skills
• Strong investigative and research skills, with the ability to resolve complex billing issues
• Effective critical thinking and analytical abilities
• Ability to work independently in a fast-paced, adaptive environment with minimal supervisor
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.