A/R Insurance Analyst

Astera Cancer Care; Hickory (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Carolina Oncology Specialists is seeking an Accounts Receivable Insurance Analyst to support remote operations. You will manage and resolve unpaid or denied insurance balances to ensure timely reimbursement for services rendered.

You will review payer policies, process appeals, and collaborate with coding, billing, and clinical teams to improve the revenue cycle and maintain compliance with regulatory requirements.

Qualifications

• Strong analytical, problem-solving, and critical thinking skills.
• Excellent attention to detail and organizational abilities.
• Effective written and verbal communication skills.

Responsibilities

• Review and analyze insurance accounts receivable to identify unpaid, underpaid, or denied claims.
• Investigate and resolve claim denials by reviewing payer policies, coding, and documentation requirements.
• Submit and track appeals to insurance companies, ensuring timely follow-up and resolution.
• Work payer-specific work queues to address aging accounts and reduce days in AR.
• Analyze trends in denials and underpayments, escalating systemic issues to leadership.
• Collaborate with coding, billing, and clinical teams to resolve claim errors and prevent future issues.
• Verify payer reimbursement accuracy based on contractual agreements.
• Maintain thorough and accurate documentation of all account activity, follow-up efforts, and resolutions.
• Work claim edits and clearinghouse rejections to ensure timely resubmission.
• Communicate with insurance representatives to obtain claim status, clarify reimbursement issues, and expedite payments.
• Assist in identifying process improvement opportunities to enhance revenue cycle efficiency.
• Support reporting efforts related to AR performance, denial trends, and payer behavior.
• Ensure compliance with all regulatory and payer guidelines.

Skills

Analytical Thinking

Problem Resolution

Attention to Detail

Communication & Collaboration

Time Management

Education

High school diploma

Associate’s or Bachelor’s degree in Healthcare Administration/Finance

Job description

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.Why Join Us?We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.Job Description:Job Description: Accounts Receivable Insurance Analyst Organization: Carolina Oncology SpecialistsLocation: RemoteDepartment: BillingReports To: Billing ManagerPosition SummaryThe Accounts Receivable (AR) Insurance Analyst is responsible for managing and resolving outstanding insurance balances to ensure timely and accurate reimbursement for services rendered. This role focuses on analyzing payer activity, identifying reimbursement discrepancies, and driving resolution of denied or underpaid claims to support optimal revenue cycle performance at Carolina Oncology Specialists.Key ResponsibilitiesReview and analyze insurance accounts receivable to identify unpaid, underpaid, or denied claims.Investigate and resolve claim denials by reviewing payer policies, coding, and documentation requirements.Submit and track appeals to insurance companies, ensuring timely follow-up and resolution.Work payer-specific work queues to address aging accounts and reduce days in AR.Analyze trends in denials and underpayments, escalating systemic issues to leadership.Collaborate with coding, billing, and clinical teams to resolve claim errors and prevent future issues.Verify payer reimbursement accuracy based on contractual agreements.Maintain thorough and accurate documentation of all account activity, follow-up efforts, and resolutions.Work claim edits and clearinghouse rejections to ensure timely resubmissionCommunicate with insurance representatives to obtain claim status, clarify reimbursement issues, and expedite payments.Assist in identifying process improvement opportunities to enhance revenue cycle efficiency.Support reporting efforts related to AR performance, denial trends, and payer behavior.Ensure compliance with all regulatory and payer guidelines.Required QualificationsHigh school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Finance, or related field preferred.Minimum of 2–4 years of experience in medical billing, insurance follow-up, or accounts receivable within a healthcare setting.Strong knowledge of insurance claim processing, EOBs/ERAs, denial management, and payer requirements.Familiarity with CPT, ICD-10, and HCPCS coding concepts.Experience working with practice management systems and Microsoft Excel.Strong analytical, problem-solving, and critical thinking skills.Excellent attention to detail and organizational abilities.Effective communication skills, both written and verbal.Preferred QualificationsExperience in oncology or other specialty practice environments.Knowledge of payer contracts and reimbursement methodologies.Experience with appeals and escalation processes for complex claims.Understanding of regulatory requirements affecting healthcare revenue cycle operations.Key CompetenciesAnalytical ThinkingProblem ResolutionAttention to DetailAccountability & Follow-ThroughCommunication & CollaborationTime ManagementWorking ConditionsPrimarily office-based with prolonged computer use.May require extended hours to meet deadlines or reduce AR backlog