A/R COLLECTIONS SPECIALIST

Trilogy MedWaste, Inc.; Houston (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off

Medical, dental, vision insurance

Company-paid life and disability

401(k) with company match

Wellness offerings

Job summary

Trilogy Medwaste, a regulated medical waste company, seeks an Accounts Receivable Collections Specialist in Houston, TX. Own a defined AR portfolio, drive cash collection, and collaborate across Sales, Operations, and Billing to resolve discrepancies.

You will manage disputes, follow up on commitments, and maintain accurate records while adhering to PCI-DSS procedures. The role emphasizes non-scripted calls, negotiation within authority, and a path to improve DSO and reduce past-due balances.

Qualifications

• Minimum 3 years of AR collections experience (B2B).
• Ability to manage an aging report and portfolio to targets.
• Experience with cash applications and payment research.
• Strong Excel skills (sorting, filtering, pivot tables, basic lookups) and proficiency in Outlook/Word.
• Excellent written and verbal communication; able to handle collections conversations firmly.

Responsibilities

• Manage a portfolio of ~ $440K–$890K gross AR across 1,050–2,200 customer accounts.
• Contact delinquent accounts by phone and email; document every contact and outcomes.
• Negotiate payment arrangements; escalate to AR Collections Manager as needed.
• Coordinate with Operations and Billing to reconstruct service documentation for inherited balances.
• Log root causes of disputes; work with Sales on at-risk or credit-hold accounts.
• Maintain complete credit and collections files; ensure PCI-DSS compliant card payments.

Skills

AR collections

Aging report management

Excel

Outlook

Word

Negotiation

Communication

Cash applications

Payment research

Business arithmetic

Education

High school diploma or equivalent

Tools

Navusoft

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

A/R COLLECTIONS SPECIALIST

Houston, TX, US

11 days ago Requisition ID: 1751

Salary Range: $23.00 To $28.00 Annually

Job Description

Accounts Receivable Collections Specialist

REPORTS TO: Accounts Receivable Collections Manager

CLASSIFICATION: Non-Exempt

SUMMARY

Trilogy Medwaste is a regulated medical waste company operating across multiple states, and we are growing largely through acquisition. This role sits at the center of that growth.

The Accounts Receivable Collections Specialist owns a defined portfolio of customer accounts and is accountable for converting billed revenue into cash. All of the portfolio is steady-state AR billed through Trilogy's proprietary waste-management billing platform Navusoft.

This is not a scripted call-center collections seat. You will be given a portfolio, clear targets, and the latitude to resolve problems directly with customers, sales, and operations.

PORTFOLIO & TARGETS

You will own:

• A portfolio of approximately $440-890K in gross AR across 1050-2200 customer accounts
• Aging buckets: [e.g., all buckets 31+ days for assigned accounts]
• Target: reduce assigned past-due AR (60+ days) to below 6% of portfolio balance within 3 months
• Target: contribute to a company DSO of 40 days or better (current baseline: 48 days)
• Target: bad debt write-offs on assigned accounts below 21% of assigned billings, quarterly
• Activity expectation: approximately 55 documented customer touches per day, with all activity logged in Navusoft.

Targets are set with your manager during onboarding and reviewed monthly. Your first 90 days will focus on collections [PRIORITY — e.g., the >60+ day bucket]

PRIMARY JOB DUTIES/RESPONSIBILITIES

• Work an assigned aging report daily; contact delinquent accounts by phone and email and document every contact, commitment, and outcome
• Negotiate and establish payment arrangements within approved authority limits; elevate terms outside those limits to the A/R Collections Manager
• Conduct timely, scheduled follow-up on every payment commitment
• Recommend accounts for escalation, hold, service suspension, or third-party placement, with supporting documentation

Acquired-entity AR resolution

• Work legacy receivable balances from newly acquired companies where invoices, service records, or contract terms may be incomplete or inconsistent with Trilogy's systems
• Partner with Operations and Billing to reconstruct service documentation needed to support collection of inherited balances
• Identify and quantify uncollectible legacy balances early and surface them to Accounting with supporting rationale, so reserve estimates reflect reality rather than optimism
• Transition acquired customers onto Trilogy invoicing, payment channels, and terms

Dispute and root-cause resolution

• Research and resolve customer disputes — billing errors, rate discrepancies, missed or disputed service, contract term conflicts
• Log the root cause of each dispute, not just the resolution, and flag recurring patterns to Billing and Operations so the same dispute stops recurring
• Coordinate with Sales on at-risk and credit-hold accounts before customer relationships are damaged

Account administration and controls

• Maintain complete, current credit and collections files and notes for each assigned account
• Apply knowledge of cash applications to identify and clear misapplied payments, unapplied cash, and short pays
• Accept customer card payments by phone in accordance with Trilogy's PCI-DSS handling procedures; never record, store, or transmit cardholder data outside approved systems
• Respond to internal and external inquiries on account status

Communication

• Communicate professionally with customers with the objective of collecting the balance and retaining the relationship
• Provide clear, timely updates to the A/R Collections Manager, Accounting, and Sales on portfolio status, risks, and expected cash timing

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• Minimum 3 years of business-to-business (commercial) AR collections experience
• Demonstrated experience working an aging report independently and managing a portfolio to a target
• Experience with cash applications and payment research
• Intermediate Excel (sorting, filtering, pivot tables, basic lookups) and working proficiency in Outlook and Word
• Strong written and verbal communication; able to hold a firm collections conversation without escalating it
• Comfortable with business arithmetic — percentages, averages, aging calculations, payment-plan math

PREFERRED QUALIFICATIONS

• Experience collecting AR in a multi-entity or post-acquisition environment
• Experience in an ERP or industry-specific billing platform (Trilogy uses Navusoft)
• Experience in healthcare services, waste, environmental services, or another route- or service-based industry
• Associate's degree or higher in accounting, finance, or business
• Experience with dispute root-cause tracking or AR process improvement

EXPECTED HOURS OF WORK

• Able to work an agreed upon standard schedule
• Additional hours as job duties demand

TRAVEL - OTHER

• Travel to domestic Trilogy facilities when necessary (less than 10%)
• Must have a current, valid driver's license
• Able to be insurable under our company's liability insurance policy

WORK CONDITIONS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment and Physical Effort

• Standard business hours, Monday through Friday.
• Office-based role; extended periods of computer and phone work
• Occasional additional hours may be required at month-end and quarter-end; all hours over 40 in a workweek are paid at the overtime rate
• Travel to domestic Trilogy facilities is occasional and less than 10%
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Trilogy offers Competitive pay plus incentives with paid-time off and amazing benefits, including access to medical, dental, vision insurance, company-paid life and disability, 401(k) savings plan with company match, and other wellness offerings. Compensation is negotiable and based on experience.

EOE