999 Ambulance Dispatcher - Wakefield & York

NHS; New York (NY); On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing high-quality patient care as an Ambulance Dispatcher. This role is vital in coordinating emergency services across Yorkshire, ensuring that patients receive timely assistance. You will be part of a dynamic team that thrives on challenges and is committed to excellence in service delivery. With flexible working options and opportunities for professional development, this position offers a rewarding career path in a supportive environment. If you are passionate about making a difference and have the skills to manage demanding situations, we want to hear from you!

Benefits

Flexible working options

27 days annual leave

Contributory Pension

Car lease schemes

Employee assistance service

Career progression opportunities

Full YAS uniform included

Qualifications

• Minimum 3 years' experience in a busy call center environment.
• Excellent written and oral communication skills.
• Ability to manage unpredictable workloads.

Responsibilities

• Co-ordinate and deploy ambulance resources effectively.
• Monitor service response times using Computer Aided Dispatch System.
• Liaise with ambulance staff to ensure timely patient care.

Skills

Communication Skills

Time Management

Decision Making

Ability to Handle Demanding Situations

Education

HNC or Vocational Qualifications Level 4

Foundation Degree or HND

Job description

999 Ambulance Dispatcher - Wakefield & York

We are currently looking for Dispatchers in our Emergency (999) Operations Centre based in York.

You would become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care.

If successful at the shortlisting stage, you will be invited to complete an online assessment, if successful with the online assessment you will be invited to a recruitment day at our Wakefield Headquarters on the 29th May 2025, where there will be a further assessment and if successful you will be offered an interview on the day.

Main duties of the job

We have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.

Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure we get help to patients as soon as possible.

Using the Computer Aided Dispatch System, you will constantly monitor the service response times to patients.

You will be liaising directly with ambulance staff out on the road to ensure patients receive the best response to their needs.

You would be expected to work a shift pattern which will include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period. This includes up to a maximum of 4 night shifts in a week on 8, 10 or 12 hour shifts. You would therefore need to be able to make your way to and from work at various times of the day and night.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
• Full YAS uniform included

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Job responsibilities

EOC Dispatchers undertake a three week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.

After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.

Please see attached Job Description for details.

If successful at the shortlisting stage, you will be invited to complete an online assessment, if successful with the online assessment you will be invited to a recruitment day at our Wakefield Headquarters on the 29th May 2025, where there will be a further assessment and if successful you will be offered an interview on the day.

EOC training courses are from July 2025 onward and will require 100% attendance.

Please note that should your application be unsuccessful feedback will not be given.

Previous applicants who have been unsuccessful at interview (for 999 Emergency Call Handler or Dispatcher) may not re apply within 3 months of the interview date.

Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.

Person Specification

Qualifications

• HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
• A minimum of 3 years' experience working within a busy call centre environment or complex operational area
• Excellent written and oral communication skills
• Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
• Ability to manage in demanding situations and make sound decisions

Personal/Other

• Ability to manage in demanding situations and make sound decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,530 to £29,114 a yearPer annum, pro rata

Contract

Permanent

Working pattern

Full-time,Part-time,Job share,Flexible working