993 English Speaking M365 Business Advisor

Upwork; Texas City (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking skilled English-speaking Microsoft 365 Business Advisors – Engineers to provide technical advisory and implementation support via chat and phone. This role involves engaging with customers to understand their needs, educating them on Microsoft 365, and providing personalized recommendations. Ideal candidates will have experience in a Microsoft 365 environment and strong communication skills. Join a dynamic team focused on customer success and technical excellence.

Qualifications

• Experience in Microsoft 365 technical advisory or implementation.
• Strong communication skills for customer interaction.

Responsibilities

• Engage with customers to understand business objectives.
• Educate customers on Microsoft 365 products and services.
• Document issues and solutions in a knowledge base.

Skills

Consultative Communication

Empathy

Professionalism

Education

MVP Certification

MCT Certification

MCSA Certification

MCSE Certification

Job description

Job Description

We are seeking skilled and experienced English-speaking Microsoft 365 Business Advisors – Engineers. You will be responsible for responding to technical advisory and implementation questions regarding M365 tools via chat and phone calls. The questions may involve topics such as managing the M365 web application, domain registration and purchase, Office download and installation, and utilizing M365 features.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.

Qualifications:

• Technical advisory or implementation experience in a Microsoft 365 environment.
• Strong consultative and chat communication skills, emphasizing clarity, empathy, and professionalism.
• Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
• RAVE experience (a plus but not required).

What you'll do:

• Engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
• Educate customers on Microsoft 365 products and services, guiding them on best practices.
• Help evaluate the benefits of Microsoft 365 subscriptions, providing personalized recommendations and demos.
• Advise on subscription plans and features, assisting customers in choosing suitable options.
• Guide customers through new subscriptions or upgrades, including troubleshooting.
• Stay updated on Microsoft 365 updates and communicate these effectively to customers.
• Document issues and solutions in a knowledge base.
• Collaborate with support engineers to resolve complex issues.
• Focus on customer success by moving customers from grace periods to ongoing usage and increasing license utilization.

Device Requirements:

(A live verification will be conducted before engagement)

• Dedicated Laptop or PC: No additional software, not joined to another domain, not remotely managed.

OR

• Laptop/PC with DUAL boot setup:
• Boot 1: Personal and work partition.
• Boot 2: Dedicated environment for the project.

• Operating System: Windows 11 Pro, latest updates, genuine product key.
• Memory: Minimum 16GB RAM.
• Processor: Intel 8th gen or newer, or equivalent AMD.
• TPM 2.0 module required.
• Storage: Minimum 160GB SSD with 64GB free space.
• Network: LAN connection only, no WiFi.
• Internet Speed: Minimum 50 Mbps upload/download.
• Antivirus: Only Microsoft Defender, no third-party software.
• Webcam: Microsoft Teams compatible, at least 720p.
• Microphone and Headset: USB 3.0, Teams compliant, noise-cancelling.
• Monitor: Dual monitors preferred; at least one with 1368x720 resolution or higher.

Additional Information:

• All information will be kept confidential per EEO guidelines.
• Payment will be fixed per ticket solved; please include your budget and relevant experience in your proposal.
• We value diligence, teamwork, and customer satisfaction, working with large organizations.