988 Crisis Specialist

commonground; Pontiac (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Shift premiums

Wellness benefits

Employee benefits

Job summary

Common Ground is seeking a 988 Crisis Specialist to provide remote crisis support to individuals contacting the National Suicide Prevention helpline. The role includes logging into helpline apps, responding to calls, texts, and chats, and coordinating with EMS or police when needed.

You will offer resources, use de-escalation techniques, and document interactions in required systems, while maintaining strict confidentiality. Training and nonprofit support are provided.

Qualifications

• High School Diploma or GED equivalent.
• 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training.
• At-home high speed internet on a private network.
• A private, HIPAA compliant, dedicated office space.

Responsibilities

• Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline.
• Login to helpline applications.
• Respond to incoming contacts of varying crisis nature via calls, text, and/or chat.
• Offer information on available resources (shelters, food pantries, mental health services, treatment facilities).
• Employ de-escalation techniques to assist individuals in crisis.
• Coordinate with EMS or police to complete active rescue as needed.

Education

High School Diploma or GED

Job description

Job Title

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

• Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
  • Login to helpline applications
  • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
  • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
  • Employ de-escalation techniques to assist individuals in crisis
  • Coordinate with EMS or police to complete active rescue as needed
  • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
  • Conduct follow-ups to ensure successful access to services
  • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
  • Maintain high level confidentiality while performing all duties
  • Uphold strict confidentiality in all tasks performed

What you need to apply

• High School Diploma or GED equivalent
• 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

What makes us different

• Non-Profit mission-driven, person-focused environment
• 100-hour Crisis Intervention training
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

For your hard work

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
• Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org

View the full job description here: 988 Crisis Specialist Job Description.pdf