988 Crisis Counselor - Remote

Didi Hirsch Mental Health Services; Los Angeles (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a compassionate 988 Crisis Counselor to provide vital crisis intervention and emotional support. In this fully remote role, you will engage with individuals seeking help, ensuring they receive the necessary resources and support. Your responsibilities will include conducting safety assessments, mentoring volunteers, and maintaining accurate documentation. This position offers a unique opportunity to make a significant impact in the mental health field while working within a supportive and community-focused organization. Join a team dedicated to promoting mental well-being and equitable access to care.

Qualifications

• Possess strong interpersonal skills and can positively interact with others.
• Have outstanding communication skills with the ability to engage any individual.

Responsibilities

• Provide crisis intervention and emotional support via telephone.
• Complete safety assessments and safety planning for help seekers.

Skills

Crisis Intervention

Emotional Support

Communication Skills

Risk Assessment

Data Collection

Multi-tasking

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Description

988 Crisis Counselor (Olympic Suicide Prevention Center)

This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential.

The schedule is 2:30pm-10:30pm PST Monday, Tuesday, and Friday through Sunday PST, totaling 40 hours a week.

This role requires a three-week 40-hour per week training at the start of employment.

Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties

• Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.


• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.


• Serves as a mandated reporter in cases of suspected abuse or neglect.


• Is familiar with resources and providing information and referrals to help seekers as appropriate.


• Maintains accurate and detailed contact reports. Documentation must be completed in real time.


• Mentors volunteers during their training process and provides on-going mentorship.


• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.


• Attends routinely scheduled meetings for the Suicide Prevention Center.

Position Requirements

• Possess a high school Diploma or equivalent.


• Be 18 years of age or older.


• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.


• Be empathetic, flexible, and adaptable to varying situations.


• Have open availability and flexibility to work within the Chat/Text program's operating hours, including weekends and holidays.


• Be reliable and able to adhere to schedules based upon Chat/Text program needs.


• Complete yearly trainings as required by Lifeline.


• Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.


• Possess strong interpersonal skills and can positively interact with others.


• Have outstanding communication skills with the ability to engage any individual regardless of background.


• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.


• Goal-oriented team player with strong experience working in large and complex systems.


• A commitment to team objectives and Didi Hirsch philosophies.


• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-KH1 #LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.