96TW IT Specialist

starfish; Eglin Air Force Base (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

ESOP participation

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Torch Technologies, Inc. is seeking an IT Specialist for onsite work at Eglin Air Force Base, FL.

The role involves administering cloud and on‑premises systems, building and maintaining virtual and physical machines, and providing advanced technical support to internal and external customers. You will work with Office 365, Exchange Online, Microsoft Teams, Active Directory, OneDrive, and Intune, ensuring security and reliability.

Qualifications

• U.S. Citizenship required.
• Level 1–4 education and experience paths listed (BS degrees with varying experience).
• Must be able to obtain and maintain Secret DoD security clearance.

Responsibilities

• Administer cloud and on-premises technologies including Office 365, Exchange Online, Teams, AD, OneDrive, and Intune.
• Create, configure, and maintain virtual and physical machines in a multi-platform environment.
• Provide advanced technical support and respond to escalated service requests.
• Troubleshoot and remediate hardware, software, and system issues.
• Monitor system performance and resolve issues through established processes.

Skills

Problem solving

Customer support

Communication

Documentation

Education

BS Degree

BS in applicable field

Tools

Office 365

Exchange Online

Microsoft Teams

Active Directory

OneDrive

Intune

Job description

Torch Technologies

Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation's top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: "Lighting the Pathway of Freedom". And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

As an IT Specialist your duties include, but are not limited to the following:

• Administer cloud and on-premises technologies including Office 365, Exchange Online, Microsoft Teams, Active Directory, OneDrive, and Intune.
• Create, configure, and maintain virtual and physical machines in a multi-platform environment.
• Provide advanced technical support and respond to escalated service requests.
• Troubleshoot and remediate hardware, software, and system issues.
• Monitor system performance, identify trends and problem areas, and ensure issues are resolved through established support processes.
• Collaborate with IT team members to ensure services meet operational requirements for internal and external customers.
• Support evaluation and implementation of emerging technologies and future IT initiatives.
• Maintain complete and accurate operational support documentation.
• Utilize ticketing systems to document, track, and report customer and system issues through resolution.
• Communicate project status and support activities effectively with team members and stakeholders.
• Identify process improvement opportunities and recommend solutions.
• Exercise sound judgment and discretion in daily operations.
• Perform other duties as assigned.

Required Qualifications:

• U.S. Citizenship
• Level 1 - BS Degree
• Level 2 - BS in applicable field and up to 3 years of experience
• Level 3 - BS in applicable field and 3-10 years of experience
• Level 4 - BS or MS in applicable field and 10+ years of experience
• Must be able to obtain a Secret DoW Security clearance with active investigation. Must be able to maintain required clearance.

Schedule: (M-F; 8-5)

Work Location: Onsite at Eglin AFB, FL

Travel: 0-10%

Relocation Assistance Available: No

Position Contingent Upon Award of Contract: No

Benefits:

• Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

Torch Technologies, Inc. participates in E-Verify.

Thank you for your interest in Torch Technologies.