9537 Sr IT Analyst

PSEG.com; SOUTH PLAINFIELD (NJ); Hybrid; USD 94,000 - 148,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Tuition reimbursement

Paid time off

Job summary

PSEG is seeking a Sr IT Analyst to support the ADMS/OMS and DORT products, enhancing Electra ADMS/OMS platforms across desktop, web, and mobile. The role focuses on gathering requirements, configuring environments, testing, troubleshooting, and developing SME-level knowledge to improve integration and user experience.

The team collaborates with Electric Operations, SAP, MuleSoft, Kubra, and vendors, prioritizing high-quality solutions and stakeholder alignment.

Qualifications

• Bachelor’s degree in IT/CS/CE/Math with 4+ years analysis experience or 8+ years without a degree.
• Understanding of IT project management methodologies and IT processes.
• Ability to work independently and communicate with a wide range of people.
• Experience with mission critical technology solutions and regulatory environments.
• Familiarity with systems administration and lifecycle management.

Responsibilities

• Plan and execute product roadmaps by defining requirements and aligning with strategic goals and operational needs.
• Analyze system problems, identify gaps, and propose future state solutions.
• Become a subject matter expert in OMS, Compass, and DORT to improve integrations.
• Troubleshoot incidents in ServiceNow; perform system configuration and lead weekly deployments.
• Collaborate with vendors and IT teams for issue resolution and biannual code patches.
• Administer user accounts and access management.
• Certify iOS updates for Compass compatibility.
• Provide weekly on-call support and end-user engagement visits.
• Conduct data analysis, reporting, and recommend process improvements.
• Lead QA activities and support performance testing.
• Build partnerships across ADMS and IT Utility Operations.
• Adapt to changing priorities; AI tools experience is a plus.
• May be required to work outside normal hours during outages.

Skills

IT project management

Requirements analysis

Communication

Independent work

Problem solving

Regulatory compliance

Systems administration

Data analysis

SQL

Python

Education

Bachelor’s degree in IT/CS/CE/Math

Tools

ServiceNow

OMS Compass

DORT

Aspentech DGM

MuleSoft

Kubra

SQL

Python

Job description

Select how often (in days) to receive an alert:

Location: South Plainfield, NJ, US, 07080

Company: PSEG

Requisition: 84012

PSEG Company: PSEG Services Corp.

Salary Range: $ 93,600 - $ 148,200

Work Location Category: Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 5xx company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered.

The Sr IT Analyst for the ADMS/OMS (Outage Management System) and DORT (Distribution Outage Request Tool) Product Team supports and enhances PSE&G’s Electra ADMS/OMS desktop, web, mobile platforms and other tools used across Electric Distribution. This role is responsible for gathering and documenting requirements, configuring system functionality across environments, executing and coordinating testing, troubleshooting/triaging incidents, managing user access, and developing subject matter expertise in ADMS/OMS and DORT capabilities to improve integration and user experience.

The Sr IT Analyst collaborates closely with Electric Operations, IT Utility Operations, SAP, MuleSoft, Kubra, Grid Platform Management, Electric Operations OMS Leads, and the ADMS vendor Aspentech DGM. This role requires strong understanding of business processes and system functionality, with a focus on driving product improvements, supporting strategic initiatives, and ensuring high quality solution delivery. Key responsibilities include analyzing data, identifying gaps, recommending enhancements, and partnering with product owners and business stakeholders to prioritize and implement work. Duties may evolve as organizational needs, technologies, and strategic priorities change.

Job Responsibilities

• Support ADMS/OMS Technology, Product Owners, SMEs, business stakeholders, and cross-functional IT teams in planning and executing product roadmaps, defining business/system requirements, and aligning initiatives with strategic goals and operational needs.
• Analyze system problems, identify gaps, define future state solutions, and support Electric Operations with enhancements, process improvements, and user experience improvements.
• Become a subject matter expert in OMS, Compass (OMS Mobile App) and DORT to strengthen system integration, operational support, and customer outcomes.
• Troubleshoot and Manage incidents using ServiceNow; perform system configuration (no coding required); and lead weekly configuration deployments into Production.
• Work directly with the OMS software vendors and Integration software Teams to resolve issues and support biannual system code patches.
• Administer user accounts, including account creation, password resets, and access management.
• Certify iOS updates for compatibility with the Compass mobile application.
• Provide reliable and dependable weekly scheduled on call support and scheduled Division visits to meet with our end-users and discuss system functionality and possible enhancement opportunities.
• Conduct data analysis, develop reporting, and recommend business-process or product improvements (Scripting using SQL/Python knowledge is a plus).
• Lead QA activities including test plan development, requirement validation, deliverable verification, and incident resolution; support performance testing.
• Build and maintain strong partnerships across ADMS and IT Utility Operations to ensure alignment, transparency, communication, and effective problem-solving.
• Adapt to changing strategic priorities, technologies, and operational needs; knowledge and experience with AI tools, is a plus.
• As an employee of PSEG, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and outside your regular work schedule. You may also be required to work in an alternate location.

Job Specific Qualifications

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, Math or a related technical field plus 4+ years business or related fields analysis experience, including 2+ years proven experience working with project teams to determine implementation strategy; without a Bachelor’s degree, a minimum of 8 years’ experience. Understanding of and experience in IT project management methodologies, requirements management, quality assurance and IT processes.
• Broad knowledge of the business area's functions and applications, and of system and technology alternatives.
• Ability to work independently on technical issues by utilizing knowledge of business analysis Ability to work and communicate with a wide range of people – peers, vendors, staff members, and leaders.
• Ability to proactively communicate technical topics in a clear, succinct, and relevant way.
• Demonstrated ability to perform assigned work proficiently.
• Compliance with the Department of Energy's regulation 10 CFR 810 is required.
• Experience with mission critical technology solutions
• Experience with working in regulatory and/ or compliance environments
• Familiarity with systems administration, asset & application patching, and lifecycle management

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on theattached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal

Nearest Major Market: New York City

Nearest Secondary Market: Newark

Job Segment: Testing, Quality Assurance, Compliance, User Experience, ERP, Technology, Legal