91600A - Manager, Key Accounts

BakeMark; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

BakeMark, a leading bakery solutions provider, seeks a Sales Representative to drive the sale of company products and services to assigned and target customers in the Seattle area. You will apply the strategies and tactics prescribed by the Company to sustain customers' business.

You will communicate with the Sales Manager and VP as needed, present products with a professional business-plan approach, manage pricing and margins, forecast inventory, process orders, and support collections.

Responsibilities

• Attain or exceed the annual sales budget for the assigned customers.
• Use the S.O.A.R. process to focus on objectives and align customer needs with the company’s competencies.
• Communicate weekly to the Sales Manager, General Manager and VP, Branch Development, results and actions needed for success.
• Present products to customers using a professional business plan approach, including proposals, specifications and demonstrations.
• Maintain and quote prices consistent with company guidelines to achieve goals.
• Forecast inventory, manage new item introductions, and handle customer supply emergencies.
• Facilitate orders via PS or EDI and address order-processing issues.
• Assist in collections and communicate credit term compliance.
• Prepare period-end sales reports including trends, variances and business drivers.
• Follow up on all customer inquiries to ensure satisfaction.
• Travel as required within company/budget guidelines to coordinate activities.
• Maintain knowledge of company products, services and policies; participate in training.
• Treat all customers with dignity and respect.
• Respond promptly to inquiries and requests to meet customer needs.
• Adhere to company policies, procedures and safety rules.
• Exemplify BakeMark values of Partnership, Performance, Passion, and Initiative.

Job description

SUMMARY:

Responsible for the sale of company products and services to assigned and target customers to achieve sales and profit goals. The representative will utilize the approach, strategies and tactics prescribed by the Company. The employee will be a sustaining resource to the customers' business by effective communication of BakeMark bakery solutions total product and service offerings. Perpetuates the growth of the BakeMark bakery solutions brands at all times by maintaining a positive business relationship with all stakeholders. Treats all customers (both internal and external) with respect, courtesy, and kindness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for attaining or exceeding the annual sales budget for the assigned customers.
• Utilizes the Strategy, Objective, Action steps & Responsibilities (S.O.A.R.) process to focus on objectives and communicate to appropriate parties. This includes appropriate research on the customer and aligning their needs with the company’s competencies.
• Communicates weekly to the distribution center Sales Manager, General Manager and Vice President, Branch Development, their results on the identified account priorities and actions needed to be successful.
• Presents products to the customer using a professional, business plan approach. This includes written proposals, product specifications and product demonstrations. It may also include pro-formas, plan-o-grams, product life cycle graphs, marketing plans and vendor support plans, etc.
• Maintains and quotes prices to customers. Maintains a pricing and margin structure that is consistent with Company guidelines and achieves or exceeds company’s goals.
• Responsible for inventory forecasts, sales administration of new items, resolving customer supply emergencies and everyday needs.
• Facilitates orders via PS or EDI. Manages order-processing issues such as designated order cut-off times, shipping addresses, delivery minimums, etc.
• Facilitates collection of customer payments. Communicates and updates all customers on compliance of credit terms.
• Utilizes company data and field data to prepare period end reports that include sales trend, variance to prior and budget, S.O.A.R. activity, margin, A/R, competitive activity and a narrative on business drivers.
• Follows up on ALL customer requests and questions to ensure appropriate response is made and customer is satisfied. Utilize proper internal and external communication to address business issues.
• Travels as required by the needs of the customer, within company and budget guidelines. Coordinates all activities required with travel (samples, Technical Service, etc.) to minimize costs.
• Continually develops knowledge of and representation of the Company's products, services, and policies, including company sponsored training as assigned.
• Treats all customers (both internal and external) with dignity, respect, courtesy and kindness.
• Responds to all customer inquiries and requests to ensure customer satisfaction.
• And other duties and/or projects assigned to meet Company goals/objectives.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Exemplify the BakeMark core values of Partnership, Performance, Passion, and Initiative in all aspects of assigned duties.