911 Telecommunicator I

US Lawns; Carlisle (Cumberland County); On-site; USD 50,000 - 72,000; Full time

Job summary

Join a forward-thinking public service team dedicated to ensuring safety and efficiency in emergency response. As a Telecommunicator I, you will be the vital link between the public and emergency services, handling calls with precision and professionalism. This role offers opportunities for advancement, including promotions to higher dispatcher levels with competitive salaries. Enjoy a supportive work environment that values diversity and inclusion, along with comprehensive benefits such as medical insurance, retirement plans, and paid time off. If you are ready to make a difference in your community, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Pension

Educational Assistance

Paid Time Off

Flexible Spending Account

Employee Assistance Program

Short Term Disability

Long Term Disability

Qualifications

• Must obtain various emergency dispatch certifications within six months.
• Basic computer skills and geographical knowledge are essential.

Responsibilities

• Receive and process emergency and non-emergency calls efficiently.
• Maintain records and logs, and operate technical equipment.

Skills

Emergency Dispatch Certification

Basic Computer Skills

Geographical Knowledge

Customer Service Skills

CPR/AED Certification

Education

High School Diploma or Equivalent

Tools

Computer Aided Dispatch (CAD) Systems

Telephone Systems

Job description

Job Description

This is the first level of the 9-1-1 Operations series responsible for receiving emergency and non-emergency telephone calls from the public, emergency services providers and other public safety agencies requesting police, fire, medical or other emergency services. They are responsible for efficiently and accurately gathering information and making the appropriate notification for emergency services dispatch in accordance with established policies and procedures.

Position Information:

Five Factor Grade: 105

Start at Telecommunicator I-105 - $20.20

Employees who successfully complete initial training will be allowed to test for promotion to a Telecommunicator II position. (106 grade) - $21.41/hour  Typically, a Telecommunicator II makes over $50,000 per year.  Future Promotion opportunities in the 911 operations series include Telecommunicator III (107, $53,000), Assistant Supervisor (110, $64,000), and Supervisor (112, $72,000).

Current Cumberland County Employees will follow the County Promotion/Demotion policy.

Responsibilities

• Maintains confidential files, procedure records and log sheets for department.
• Operates computer and technical equipment and provides basic equipment maintenance.
• Interacts daily with public, government and public agencies, departments and field staff.
• Enters incident information into computer files.
• Processes various forms, reports and other department paperwork as required.
• Keeps updated on all applicable policies, procedures and regulations regarding emergency services and related areas.
• Possesses basic knowledge of geographical areas throughout the County.
• Operates telephone and Computer Aided Dispatch (CAD) systems and a variety of other communications equipment.
• Must make quick and accurate decisions.
• Maintains a positive customer service attitude at all times with the public and public safety partners.
• Must become Commonwealth of PA Call-taker, IAED Police, Fire and EMS Dispatcher, and CPR certified within six months of being hired as a Telecommunicator I and pass Cumberland County call-taker examination.
• Must obtain and maintain any emergency management training or certifications as required by the Commonwealth of PA or the County of Cumberland.
• Attend training, seminars, in-services as required.
• Performs other job-related duties as required.

Qualifications

• Must become Commonwealth of PA Call-taker, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and CPR/AED certified within six months of being hired as a 911 Telecommunicator and pass the Cumberland County Call-taker examination.
• Must become Commonwealth of PA Emergency Dispatcher and PA CLEAN Operator Certified.
• Must obtain any Emergency Management training or certifications as required by the Commonwealth of PA or the County.
• Must possess knowledge of geographical areas throughout the County.
• High school diploma or equivalent required.
• Basic computer skills are required.
• Applicants with current 9-1-1 certifications are strongly encouraged to apply.
• Applicants must be at least 18 years of age or older within 2 months of hire.

Company Description

Mission Statement: The most livable community with the most efficient and effective public services in Pennsylvania.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Cumberland County Diversity, Equity, and Inclusion Statement

Cumberland County acknowledges and celebrates the unique characteristics of our residents, employees, and visitors. We identify diversity as a strength and consider it a growing, valuable asset of our community. We thoughtfully offer services and opportunities by understanding the different needs of our residents and actively engaging the underrepresented. Everyone who lives, works, and visits Cumberland County will benefit from our commitment to a welcoming environment.

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
• Personal
• Sick
• Premium Holiday Pay

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• First Responder Assistance Program
  • Specialized mental health care program for Public Safety staff
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance