911 Telecommunicator

City of Naperville; Naperville (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

City of Naperville’s Police Department seeks full-time 911 Telecommunicators to operate in the Emergency Communications Center, receiving and evaluating 911 and non-emergency calls for Police, Fire, EMS and other assistance; triage and prioritize requests for life-saving responses and dispatch appropriate actions.

The position is represented by FOP; wage rates and benefits are governed by the collective bargaining agreement.

Qualifications

• Must be able to work in a high-stress environment.
• Excellent communication and multitasking abilities across multiple systems.
• Availability to work rotating shifts, including evenings, nights and weekends.

Responsibilities

• Receive and evaluate 911 and non-emergency calls for Police, Fire, EMS and other assistance.
• Triage and prioritize requests for service to life-safety situations.
• Dispatch and coordinate appropriate responses to high-risk, high-stress operations.
• Monitor alarms and related systems and maintain contact with response units.

Skills

Communication skills

Calm under pressure

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Emergency communications software

Job description

This job was posted by https://illinoisjoblink.illinois.gov : For more

Information, Please See

https://illinoisjoblink.illinois.gov/jobs/13748879


City of Naperville

Employment Opportunity

Job Title

**911 Telecommunicator (4004)**

Closing Date

Friday, October 23rd at 12:00 p.m.

Salary

$32.11/hour (per contract)

Job Type

Full-Time

**Location:**

Police Department - 1350 Aurora Avenue, Naperville, Illinois

Department

Police Department

Job Description

The City of Napervilles Police Department seeks full-time 911 Telecommunicators to work in our Emergency Communications Center to receive and evaluate 911 and non-emergency calls for service for Police, Fire, Emergency Medical Service (EMS) and other assistance; triage and prioritize those requests for service to the public in life-safety situations; and dispatch and coordinate appropriate responses to high-risk, high-stress operations.

• This position is represented by FOP. Wage rates and other benefits are

subject to the language in the** [**Collective Bargaining Agreement**](https://www.naperville.il.us/globalassets/media/hr-documents/collective-bargaining-agreements/il-fop-telecommunicators-jan-1-2021---dec-31-2025.pdf).

[CLICK HERE](https://www.youtube.com/watch?v=QJb_U9Yty_E) for a video to learn more about the Naperville Emergency Communications Center.

Select candidates from the panel interview will be invited back for a sit along and peer interview in our Emergency Communications Center and an interview with the Communications Manager and Deputy Director. Post-interview activities will also include a police background check and a polygraph examination. If selected for the position, post-offer contingencies include a psychological evaluation as well as a drug screen and physical. The telecommunicator training program is a minimum of 28 weeks in duration. The newly-hired telecommunicator will begin with a three-week introductory period in a classroom setting, followed by on-the-job training from different certified trainers on each of the 3 shifts. Upon successful completion of training, he/she will be assigned to a shift. Uniforms are supplied after training. Days off are rotating. This is a Union position.

Responsibilities

Telecommunicators receive and evaluate 911 and non-emergency calls for service for Police, Fire, Emergency Medical Service (EMS) and other assistance. Specific duties include triaging and prioritizing requests for service to the public in life-safety situations; providing safety/life-saving instructions; dispatching and coordinating appropriate responses to high-risk, high-stress operations; maintaining contact with response un ts; entering and maintaining warrants and hot files in state/federal law enforcement databases; monitoring alarms and other ancillary systems; and performing a variety of general support duties related to public safety communications. **This position involves regular and irregular work and shift rotations necessary in a 24 hours/day, 7 days/week, 52 weeks/year environment (weekends and holidays included). You may be required to work an unscheduled shift with little notice.** **You must be able and willing to work any**