911 Senior Police Telecommunicator (SPTC)

City of Houston; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in public safety is seeking a Senior Police Telecommunicator to join their dynamic team. In this vital role, you will be responsible for managing communications and dispatching services for law enforcement, ensuring the safety of officers and the community. The ideal candidate will possess exceptional communication skills, a calm demeanor under pressure, and the ability to multi-task effectively. If you are passionate about public service and want to make a difference in your community, this is an exciting opportunity to contribute to critical emergency response operations.

Benefits

Hiring Incentive of $2,000

Health Insurance

Retirement Plan

Paid Time Off

Professional Development

Flexible Work Hours

Qualifications

• Requires a High School Diploma or GED.
• Two years of Customer Service experience required.

Responsibilities

• Receive, process, and transmit public safety information.
• Dispatch calls for service and monitor police unit activities.

Skills

Customer Service

Communication Skills

Multi-tasking

Calm Under Pressure

Education

High School Diploma or GED

Tools

Computer-Aided Dispatch System

Digital Radio System

Job description

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: SENIOR POLICE TELECOMMUNICATOR

Posting Number: 25407

Division: EMERGENCY COMMUNICATIONS

Reporting Location: 5320 NORTH SHEPHERD

Workdays & Hours: VARIOUS SHIFTS/ROTATING HOURS

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data for the agency using a computer-aided dispatch system, digital radio system, and other modes of communications to accomplish duties. Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures. Constantly monitors all activities of field police units to help ensure unit availability and officer safety. Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required. Demonstrates outstanding communication skills and record-keeping duties relative to law enforcement and emergency service/public safety applications. Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy. Able to multi-task duties and maintain a calm, professional demeanor while working under stressful situations. Employees may be required to work overtime. This position is considered an "Essential Employee" during times of severe weather or other emergency conditions for the continued operation of critical functions and for special emergency preparedness functions. Will perform all duties as assigned.

WORKING CONDITIONS

The position is physically comfortable; the individual has discretion about walking, standing, etc.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EDUCATIONAL REQUIREMENTS

Requires a High School Diploma or a GED.

EXPERIENCE REQUIREMENTS

Two (2) years of Customer Service experience.

SUBSTITUTION

Forty-eight (48) semester hours of college credit, in any area of study, from an accredited college or university may be substituted for two years of experience.

OR

Completion of an approved Texas Commission on Law Enforcement (TCOLE) curriculum Telecommunicator licensing course from an accredited college or university may be substituted for two (2) years of experience.

Ability to multi-task high volumes of calls for service while maintaining a calm, professional demeanor and working under stressful situations.

LICENSE REQUIREMENTS

Must provide certification of successful completion of, or complete within one year of employment, the Basic Telecommunicator proficiency certification per Texas Commission on Law Enforcement (TCOLE) requirements; and successfully complete a telecommunicator training program.

Preferences will be given to those applicants with experience in a call center or an environment similar to Public Safety (e.g. Police or Fire). Quality customer service in a fast-paced environment is critical. An applicant with previous Public Safety/Law Enforcement dispatching experience is highly preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

SELECTION/SKILLS TESTS REQUIRED

Must pass a City-administered typing test with a typing speed of 40 words per minute with no more than 4 errors. Must pass department testing.

Applicant must pass a hearing, psychological evaluation and polygraph test.

SAFETY IMPACT POSITION

YES, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

HIRING INCENTIVE

$2,000

$1,000 after first 30 days of continuous employment
$1,000 after completion of first year, which consist of the following:
1) Successful completion of TCOLE State licensing exam
2) Successful completion of the Senior Police Telecommunicator Training Program
3) Successful completion of probationary period

Pay Grade 17

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1287).

If you need special services or accommodations, call (713-308-1287). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE – Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.