911 Emergency Dispatcher — Life-Saving Communicator

911 Emergency Communications; South Gibson (PA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

911 Emergency Communications in Gibson, PA seeks an Emergency Dispatcher to connect callers with responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and relaying information across systems.

Candidates should be prepared for shift work and strict procedures. Applicants typically need a high school diploma or GED, with some agencies requiring prior dispatch experience or certifications.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Info organization

Education

High school diploma

Job description

911 Emergency Communications in Gibson, PA seeks an Emergency Dispatcher to connect callers with responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and relaying information across systems.

Candidates should be prepared for shift work and strict procedures. Applicants typically need a high school diploma or GED, with some agencies requiring prior dispatch experience or certifications.