911 Emergency Dispatcher - Essential Public Safety Career

911 Emergency Communications; Cannelton (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Cannelton, IN is seeking emergency dispatchers to connect callers with police, fire, and medical responders. You will listen carefully, verify locations, and coordinate resources according to agency procedures.

The role requires calm communication, precise data entry, and the ability to multitask across multiple systems. A high school diploma is commonly required, with background checks and certifications as part of the process.

Qualifications

• High school diploma or GED required; some agencies may require testing.
• Typing accuracy and data entry skills valued.
• Background check and drug screening may be required.
• Experience in customer service or call center is helpful.

Responsibilities

• Answer emergency and nonemergency calls within your service area.
• Verify addresses, callback numbers, and incident details.
• Assess priority using standard questions and procedures.
• Enter data into CAD systems and dispatch responders.
• Monitor radio traffic and coordinate with responders.
• Maintain accurate records and protect confidentiality.

Skills

Calm communication

Active listening

Clear speech

Basic computer proficiency

Information organization under-press

Multitasking

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Job description

911 Emergency Dispatcher Opportunities in Cannelton

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Position Details

Duty Location: {airport_name}, Cannelton, IN

Employer: The hiring public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.