911 Dispatcher/Telecommunicator- (Full Time)

Outagamie County; Appleton (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Health benefits

Job summary

Outagamie County seeks a Telecommunicator to join the Sheriff’s Office Communications Center in Appleton, WI. This fast-moving team handles 911 calls, dispatches police, fire, medical units, and provides EMS dispatch support.

Ideal candidates are passionate about public safety, with strong time management and multitasking abilities, and capable of maintaining composure under pressure while delivering accurate information to responders.

Qualifications

• High school diploma or GED required.
• Must be 18 years old or older.
• Proficiency with computer software applications preferred.

Responsibilities

• Answers 911 emergency calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer to obtain driver information, vehicle registration, warrants, etc.; interprets records; provides information to officers.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until emergency units arrive.
• Maintains and updates records, including all components of the 911 database.
• Reports maintenance and operational needs to appropriate personnel per guidelines.
• Maintains regular and predictable attendance, works overtime/extra hours as required.

Skills

Typing accuracy

Multitasking

Good judgment

Communication skills

Time management

Area knowledge

Education

High school diploma or GED

Age 18+

Tools

Computer software

Job description

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion

Position Purpose

As part of the Outagamie County Sheriff's Office the Telecommunicator is involved in all aspects of public safety in Outagamie County. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of Outagamie County. Our Communications Center is a fast moving dynamic team where success is defined by public and responder safety. If you're passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community.We’re seeking motivated, proactive individuals with strong time management skills and the ability to effectively multitask. The ideal candidate will have excellent communication skills and thrive in a collaborative, team-oriented environment.

Hours

Ten-hour shifts are offered with a variety of start and end times. Shift selections take place once each year. In October, Telecommunicators submit their preferred shift(s), and management assigns shifts based on seniority. Once assigned, the Telecommunicator works that schedule for the entire calendar year, from January 1 through December 31. There are possibilities of overtime. Specific shifts cannot be guaranteed for any Telecommunicator or applicant. The position requires availability to work holidays and weekends; however, employees typically work approximately 50% of weekends throughout the year to help maintain a balanced work/life schedule

Location

Our Dispatch Center is located at 3030 Goodland Dr. in Appleton, WI

What happens after application?

Applicants who are selected to move forward in the process may be contacted by email with an invitation to complete a computer-based assessment.

Employee Testimonial

"What makes Outagamie County and your department stand out as an employer? What makes Outagamie County and the communication center stand out as an employer is its strong leaders, positive culture, and meaningful work. Our new director Kati Stahmann along with Sheriff Kriewaldt are strong leaders who are always receptible to any comments, questions, or concerns. Our motto in the communication center is to always be kind and instill a positive work environment. Every day we go home knowing we helped someone no matter how big or small!"

Key Responsibilities

• Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until emergency units arrive.
• Maintains and updates records, including all components of the 911 database.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
• Maintains regular and predictable attendance, works overtime/extra hours as required.

Education/Certifications/Experience Requirements

• High school diploma or GED equivalent.
• Must be 18 years old or older
• Valid Wisconsin driver's license and maintain

Required Or Preferred Skills

• Telecommunicator Certification course desired.
• Law, Fire, or EMS background desired.
• Any combination of education or experience that provide knowledge, skills, and abilities to perform duties.
• Knowledge of computer software applications.
• Ability to maintain composure and exercise good judgment in emergency situations.
• Demonstrated reliability in attendance and flexibility to work hours.
• Ability to work semi independently and make sound decisions using good judgment.
• Ability to type accurately.
• Ability to multi task in a fast paced environment.
• Knowledge of geographical area of Outagamie County and Fox Cities.
• This position is very rewarding if you have the desire to help those in your community and those that serve your community. There are overtime requirements associated with this position as we cover around the clock 24/7.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

Outagamie County offers a comprehensive and highly competitive benefits package to its employees.

LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage

Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage

Eligible employees may choose either single, limited family, or family coverage.

Vision Coverage

Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance

Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance

Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.

Long-Term Disability Insurance

All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.

Wisconsin Retirement System

Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option. The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation

Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan

The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.

Employee Assistance Program

Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.

Paid Time Off

Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.

Employee and Family Clinic

Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.

Fitness Center

Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.

Pet Insurance

Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.

If you would like to learn more, please click below about the benefits.

Values of Excellence (Recognition Program)

A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education

Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget. Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.

https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information