911 Dispatcher - Douglas County

Douglas County, WI; Superior (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Wisconsin Retirement

Paid time off (vacation, sick,personal

Public Student Loan Forgiveness (PSLF)

Job summary

Douglas County is seeking candidates for the position of Communication Dispatcher to operate telecommunications equipment, receive and transfer calls, and dispatch police, fire, and other public safety units. Training is provided, and incumbents must become certified as emergency medical dispatchers within the first year.

The role requires working night, weekend, and holiday shifts in a 24/7 operation. Candidates must have a high school diploma or GED and may need prior dispatch experience.

Qualifications

• High School Diploma or GED certification required.
• One year of full-time experience dispatching two or more types of public safety agencies (e.g., police and fire) or eighteen months dispatching one type of public safety agency (e.g., police or fire) preferred, but not required.

Responsibilities

• Operate a variety of telecommunications equipment to receive and transfer calls.
• Answer emergency and non-emergency calls and prioritize requests for assistance.
• Read and interpret maps to pinpoint emergency areas and give directions to responders.
• Dispatch and coordinate responses of public safety agencies.
• Provide pre-arrival instructions for medical calls.
• Maintain detailed records of dispatch activities.
• Participate in training and perform other duties as directed by supervisor.

Education

High School Diploma or GED

Job description

Description

Douglas County is seeking candidates to fill open position(s) and establish an eligibility list.

Dispatchers receive emergency and routine calls, and dispatch police, fire, and other public safety and service personnel and equipment in a coordinated manner, using a computer-assisted information and telecommunications system.

Entry-level employees in this class receive classroom and on-the-job training and learn to operate a variety of telecommunications and other equipment. Employees learn to receive and transfer calls, monitor traffic and units, transmit and receive information necessary to dispatch public safety and public service personnel and equipment and provide emergency instructions within established guidelines and specified protocols after becoming certified.

The Communication Dispatcher operates a variety of telecommunications and other equipment to receive and transfer calls, monitor traffic of field units, and transmit and receive information necessary to dispatch public safety and public service personnel and equipment. Within departmental guidelines and established protocols, incumbents provide medical emergency instructions after becoming certified. The work involves handling emergency situations with considerable independent judgment, where an error may have extreme consequences, and where the incumbent must possess the ability to function accurately and efficiently under stress. Incumbents must learn and use operating procedures, telecommunications equipment, and protocols and become thoroughly familiar with street locations, jurisdictional boundaries, and the City of Superior and Douglas County geography. Incumbents will be provided training and must be certified as emergency medical dispatchers within the first year of employment. Incumbents work a shift schedule involving night, weekend, and holiday work in a 24‑hour, seven-day-a-week operation.

Benefits

• Annual wage increase based on eligibility
• Paid, on-the-job training and advancement opportunities
• 85% county contribution to health and dental premiums
• Health Saving Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
• Wisconsin Retirement System (WRS) - One of the leading retirement systems in the nation - Contributions are paid according to current year rates set by Wisconsin Department of Employee Trust Funds (refer to www.etf.wi.gov for further detail)
• County paid life insurance policy with coverage equivalent to annual salary (affordable Supplemental, Additional, and Spousal/Dependent life insurance available at employee’s expense)
• Competitive paid time off including vacation, sick time, personal days and holidays
• Public Student Loan Forgiveness (PSLF) qualifying employer

Essential Duties

Example of Dispatcher Duties: https://www.youtube.com/watch?v=497uMOa8oq0

• Operate a variety of telecommunications equipment, including transceivers, radio consoles, telephones, teletype, and computer systems.
• Answer emergency and non-emergency calls, ask appropriate questions to assess and prioritize calls for assistance.
• Read and interpret maps to pinpoint emergency areas, give precise directions to public safety personnel.
• Dispatch and coordinate responses of public safety agencies.
• Provide pre-arrival instructions for emergency medical calls.
• Use critical thinking skills to interpret, analyze, and anticipate a situation to resolve problems and provide information.
• Maintain detailed records and data pertaining to dispatch activities.
• Participate in training and perform other duties as directed by supervisor.

This position may report to Hawthorne, Wisconsin on a rotating shift.

Minimum Qualifications

• A mandatory entry-level audio-keyboarding exam will be administered virtually via web link. Passing the exam is required for candidates to move forward in the hiring process. Notification of date(s) and time(s) will be sent to qualifying applicants to self-schedule via e-mail. Candidates who pass the audio-keyboarding exam will be invited to a structured interview.

High School Diploma or GED certification required. One year of full-time experience dispatching two or more types of public safety agencies (e.g., police and fire) OR eighteen months of full-time experience dispatching one type of public safety agency (e.g., police or fire) preferred, but not required.

Supplemental Information

Exam Requirement: Ability to pass mandatory entry-level exam is required (no study materials necessary).

Certification Requirement: Must possess emergency medical dispatcher within one year of hire and time system certification within 6 months of hire and maintain certifications for continuation of employment. Once certified employees must obtain 24 hours training every two years to retain certification.

Transportation Requirement: Must possess valid driver's license or be able to provide suitable transportation as approved by the department head.

Residency Requirement: Forty-fiveminute commute distance from the Government Center within six months of hire date.

Background Investigation Requirement: Must pass a background investigation related to access to criminal records and performing the duties of a communication dispatcher prior to hire.

Post Job Offer Medical Exam Requirement: Must pass medical exam for the occupational group prior to hire.

Physical Activities / Requirements

Requires the ability to operate a variety of office equipment such as computer terminal, telephone, fax machine, calculator, computer printer, satellite equipment, and photocopier. Requires the ability to coordinate eyes, hands, feet and limbs in performing movements requiring moderate skill, such as typing. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing five to ten pounds. Tasks may involve extended periods of time at a keyboard or workstation. Requires the ability to recognize and identify similarities or differences between characteristics of shapes and sounds associated with job-related objects, materials and tasks. Requires the ability to hear voices on the telephone with background noise.

Douglas County is an affirmative Action / Equal Opportunity Employer.

Health Insurance

After 30 days of employment

(Employee pays 15% of premium)

Single, or Employee + 1 or Family options

Contact Human Resources for further info

Dental Insurance

After 30 days of employment

(Employee pays 15% of premium)

Single, or Employee + 1 or Family options

Contact Human Resources for further info

Life Insurance

After 6 months of employment

Basic: 1 times your annual salary (County Paid)

Supplemental: 2 times your annual salary (Employee Paid)

Additional: 3 to 5 times your annual salary (Employee Paid)

Optional spousal and dependent life insurance (Employee Paid)

$4,000 Life Insurance Policy (County Paid)

Wisconsin Retirement

Employer and Employee contributions to Wisconsin Retirement System (WRS) are regulated by the State of Wisconsin. Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail. Mission Square/Nationwide Retirement Services Deferred Compensation Accounts for public employees.

Pre-Tax Plan

Flexible Benefit Plan Dependent Care Reimbursement Account (DCRA) (Helps employees reduce their taxable income by "setting aside" dollars spent on dependent daycare expenses).

Vacation

Vacation is accumulated on a monthly basis. Newly hired employees will accrue vacation from their date of hire, but are not eligible to take vacation until successful completion of four months of their employment.

Sick Time

Sick time accumulates at 1 day per month up to 120 days.

Employee Assistance Program

(EAP) is confidential, professional help with personal matters. (County Paid)

Long Term Disability

After 30 days of employment.

Short Term Disability

After 30 days of employment (At Employee Expense).

Holidays

10 Paid Holidays per year.

Personal Days

5 days per year.

• With the exception of those specific services which operate on a 24-hour basis. Contact Douglas County Human Resources for further info.