911 Dispatcher II - City

YWCA USA; Oklahoma City (OK); On-site; USD 56,000 - 87,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Job summary

City of Oklahoma City is seeking a 911 Dispatcher II for the Operations Division. The role connects callers with field units, administers training, and maintains dispatch records. Work requires precise information handling and strong communication under pressure.

Responsibilities include operating the CAD system, routing calls, dispatching responders, and maintaining confidentiality. Eligible candidates must meet basic job requirements and pass background checks per city policy.

Qualifications

• Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
• Skill in verbal and written communications utilizing tact and diplomacy.
• Skill in recording information accurately.
• Skill in operating two‑way radio and multi‑line telephone systems.
• Ability to relate training materials and information to individuals and groups.

Responsibilities

• Maintain training records and documentation; evaluate progress toward training objectives.
• Receive and transmit information via telephone and computer aided dispatch data network.
• Route calls, monitor frequencies, and dispatch units to locations.
• Ensure quick, accurate decisions in emergency and non‑emergency situations.

Skills

Verbal communication

Multi-line radio

Two-way radio operation

Decision making

Discretion/confidentiality

Job description

Pay And Fair Labor Standards Act (flsa) Status

Pay Range: 418

Hourly Rate: $27.02 - $41.87

Annual Rate: $56,417.76 - $87,424.56

FLSA Status: Non-Exempt

The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.

BACKGROUND CHECK

Civilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment.

POLICE DEPARTMENT POLICY

The Oklahoma City Police Department’s Body Art/Visible Tattoo Policy is available at the following link: Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy.

ELIGIBILITY LIST PREFERENCE ORDER

Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants).

APPLICATION, HIRING, AND BACKGROUND

• When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position.
• Completion of the application questions is required.
• Applicant responses to the application questions must specifically answer the questions asked.
• Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position.
• Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one file for upload.
• Applications may not be reviewed if specific responses to application questions have not been provided.
• Each application submission is reviewed independently.

For detailed information about the City’s hiring and background processes, check out the:

Quick Guide to Hiring and Background Checks

If you have questions, check out the:

Frequently Asked Questions

Please note the background check process for Police Department positions is specified above.

TOTAL REWARDS

At The City Of Oklahoma City, Our Total Rewards Package Is Designed To Honor Your Service, Fuel Your Growth, And Support Every Part Of Your Life. We Offer

• Competitive pay
• An average of $22,000 annually contributed toward your benefits and retirement
• A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development

City of Oklahoma City Total Rewards

POSITION DESIGNATIONS

This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S.,

• 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023

in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division’s Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test.

Job Summary

This posting will be used to fill a current vacancy in the 911 Communications Section of the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher II serves as a telephone communication link between the calling party and units in the field and is responsible for administering technical training programs. Essential job functions include: presentation of work unit training program information and materials, demonstrating proper work methods and procedures, maintaining appropriate training records and documentation, and evaluating employee progress toward meeting established training objectives. The employee is also responsible for accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into a computer via a computer aided dispatch screen and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. Work is reviewed through continual visual observation and through audible monitoring by the supervisor.

VETERANS PREFERENCE

Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full‑time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.

Job Requirements

• Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
• Skill in verbal and written communications utilizing tact and diplomacy.
• Skill in recording information accurately.
• Skill in operating two‑way radio and multi‑line telephone systems.
• Skill in making quick and accurate decisions.
• Knowledge of and skill in applying established instructional materials and information
• Knowledge of standard 911 operating procedures.
• Ability to relate training materials and information in individual and group settings.
• Ability to remain calm in emergency situations.
• Willingness to maintain confidentiality.

COMPETENCIES

• One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non‑technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.
• Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.
• Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived experiences; (12) [Core Value Respect Always] gives feedback constructively and receives it openly.
• Own the Outcome (Execution and Results) (1) Sets well‑defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (7) [Core Value Own the Outcome] follows through on commitments; (8) [Core Value Own the Outcome] speaks up when accountability is missing.
• Keep Getting Better (Workplace Standards) (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly; (6) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (7) [Core Value Keep Getting Better] learns from mistakes without blaming; (8) [Core Value Keep Getting Better] supports self and other’s development and growth.
• Safety (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings.

WORKING CONDITIONS