911 Dispatcher (Emergency Communications Operator I)

County of Kent; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Referral bonus eligible

Job summary

Kent County Sheriff's Office dispatch center seeks candidates for the challenging, yet rewarding, career of public safety communications.

You'll answer police and non-police inquiries and receive on-the-job training. The role requires quickly obtaining information, using CAD to receive and transmit emergency data, and handling warrants and legal documents.

Qualifications

• High school graduate with ≥1 year public service/clerical experience.
• Ability to multi-task and communicate effectively with diverse backgrounds.
• Clear speech on radio/phone; strong listening skills.
• Typing speed of at least 25 wpm; CPR/poison control knowledge.

Responsibilities

• Answer a variety of police and non-police inquiries with professional dispatching.
• Operate a Computer Aided Dispatch (CAD) system to receive and transmit emergency information.
• Enter warrants, protective orders and other legal documents; relay messages across networks.
• Shift options include nights 7p–7a or days 7a–7p; must live within 24 miles of the Kent County border.

Skills

Multitasking

Clear radio/phone communication

CPR training

Typing 25 wpm

Bilingual ability desired

Ability to work under stress

Education

High school diploma or equivalent

Tools

CAD system

Job description

If you're seeking a meaningful career—not just a quick job—911 Dispatch offers the chance to serve your community, grow in a vital role, and make a lasting impact. This opportunity is for those ready to commit to a 2–3 month hiring process and a long-term path in public service.

Kent County Sheriff's Office dispatch center strives to preserve and protect the safety and security of our residents. We provide courteous and professional dispatching service to thirty-eight police and fire agencies within Kent County.

Kent County is seeking candidates in the challenging, yet rewarding, career of public safety communications. This customer-focused position will answer a variety of police and non-police related inquiries. You will receive top notch on the job training.

The successful candidate will be required to quickly obtain necessary information to determine the nature of the call and to properly respond and determine a probable course of action. Operation of a Computer Aided Dispatch (CAD) system to quickly and accurately receive and transmit information of an emergency nature to an Emergency Communications Operator II is an essential function of this position.

Other duties will include entering warrants, personal protection orders and other legal documents, as well as receiving and transmitting messages in local, state and national networks such as wanted persons, driver's license status and motor vehicle checks.

Please note: the shift for this position may be nights which is a 7p-7a shift or days 7a-7p.

Additionally, candidates must be available to work all shifts, varied hours and holidays, seven days a week and you must live within 24 miles of the Kent County border within 1 year of employment.

• High school graduate or equivalent combined with a minimum of one year of work experience in a public service and/or clerical function or other predictor indicating an ability to work under stressful situations in a competent and responsible manner.
• Must be able to multi-task; communicate effectively with individuals from widely divergent backgrounds; and assertively control conversations in order to quickly and accurately gather pertinent information and communicate this information professionally and precisely to the proper recipient.
• Must be able to speak clearly on radio and phone equipment and have good listening skills.
• Must have the ability to learn and communicate life saving procedures such as CPR and poison control.
• Must be able to type a minimum of 25 wpm.
• Desire bilingual ability.

*This position is referral bonus eligible*