911 Dispatcher (Communications Deputy)

Npsheriff; Natchitoches, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Npsheriff in Natchitoches Parish seeks a dispatcher to receive and evaluate calls from the public concerning crimes, fires, and medical emergencies, and to answer emergency and non-emergency phones, dispatching units from law enforcement, fire, and other agencies.

The role requires one year of related training, a high school diploma or GED, the ability to type and document effectively, and a valid Louisiana driver’s license.

Qualifications

• One year of training in database management, records, clerical, customer service or a closely related field.
• At a minimum, all employees must be at least 21 years of age, have a high school diploma or equivalency, pass pre-employment screenings, and possess a valid Louisiana driver’s license; must be able to communicate both verbally and in writing and have basic computer skills.

Responsibilities

• Answers emergency services phones, records essential information, and dispatches units from appropriate agencies such as law enforcement, fire department, or other emergency response activities.
• Answers and responds to administrative phones and citizen requests, deciding on appropriate courses of action and referring to the proper service agency.
• Maintains logs, charts, and recordings for follow-up investigative, administrative, or legal actions; keeps reference materials and manuals up to date.
• Operates and maintains emergency and non-emergency equipment such as CAD, computers, printers, and mapping systems.
• Attends staff meetings and in-service training or seminars to improve skills; performs routine office tasks like typing, filing, faxing, and emailing.
• Assists the public and other governmental agencies; performs other duties as required or assigned.

Skills

Customer service

Clerical work

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

The purpose of this class is responsible for receiving and evaluating calls from the public concerning crimes, fires, and medical emergencies, etc. The class is responsible for answering emergency and non-emergency service phones, dispatching appropriate emergency services, and servicing/maintaining related equipment. This class works within a general outline of work to be performed, develops work methods and sequences under general supervision, and makes decisions based on defined parameters.

ESSENTIAL JOB FUNCTIONS

• Answers emergency services phones, records essential information, and dispatches units from appropriate agencies such as law enforcement, fire department, or other emergency response activities.
• Answers and responds to administrative phones, other communications devices, and citizen requests, and decides on appropriate courses of action such as dispatching assistance as required and/or refers to the appropriate service agency.
• Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal actions.
• Maintains a readily available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, policy/procedure SOPs, policy memos, and other reference material.
• Operates and maintains emergency and non-emergency equipment such as computers, printers, playback systems, CAD, telephone systems, mapping equipment, and other systems.
• Attends staff meetings to exchange information, and attends in-service training and technical/professional classes, seminars, and/or conferences to improve technical/professional skills.
• Performs routine office tasks, such as typing, filing, faxing, phoning, and copying.
• Assists the general public and other governmental agencies.
• Performs other duties as required or assigned.

MINIMUM QUALIFICATIONS

• One (1) year of training in database management, records, clerical, customer service or a closely related field.

At a minimum, all employees must be at least 21 years of age (upon the date of hire); have a high school diploma or equivalency; have no felony, drug, or domestic violence convictions; pass all required pre-employment screenings; possess a valid Louisiana driver’s license; be able to communicate both verbally and in writing as required; and possess basic computer skills such as typing, writing reports, and sending and/or receiving emails as applicable to the position.

WORKING CONDITIONS AND ADDITIONAL INFORMATION

• Work is performed in an office environment.
• Work schedule includes nights, weekends, and holidays as required.
• In the event of a hurricane, major storm, natural or human-made disaster that may threaten the area, the employee will be expected to work.

ADA COMPLIANCE

Physical and Dexterity Requirements: The job requires some combination of walking, standing, kneeling, pushing, stooping, reaching above the shoulder, grasping, pulling, and bending, and exerting up to 25 of force regularly. Tasks may involve sitting for long periods of time. Requires routine computer/keyboard operations.

Environmental Hazards: This job risks exposure to office-related dust, fumes, and odors. Possible exposure to animal hair and dander.

Sensory Requirements: This job requires normal visual acuity and field of vision, hearing, and speaking.

TRAVEL

Limited travel inside/outside of Natchitoches Parish (0 - 10%).

The standard Pitman schedule is a monthly rotation of 12-hour shifts, typically divided between Day and Night Shifts.