911 Dispatcher City of Grand Junction

Fremont Economic Development Corporation; Grand Junction (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team as a 911 Dispatcher, where you will play a vital role in ensuring community safety. As the first point of contact for emergency services, you will handle incoming calls, assess situations, and coordinate responses for police, fire, and medical services. This position offers a rewarding opportunity to serve your community while benefiting from a supportive work environment that values employee well-being and professional growth. With comprehensive training, competitive benefits, and a commitment to excellence, this role is perfect for individuals looking to make a meaningful impact in their community.

Benefits

40 hours Paid Time Off

Health insurance options

Employer-matched retirement

City employee health clinic

City employee day care center

Wellness program

Employee Assistance Program

32 days of paid annual leave

Qualifications

• High School diploma or equivalent required.
• Excellent communication and decision-making skills are essential.

Responsibilities

• Answering emergency and non-emergency calls while recording information.
• Coordinating and relaying information to emergency services.

Skills

Excellent interpersonal skills

Communication skills

Decision-making skills

Attention to detail

Multi-tasking ability

Education

High School diploma or equivalent

Tools

Computerized Voice Stress Analysis (CVSA)

Job description

Receive 40 hours Paid Time Off starting on your hire date!

About the Position:

As a 911 Dispatcher with the Grand Junction Regional Communication Center, you will contribute to the safety of our community by receiving incoming calls and performing dispatching activities for police, fire, and ambulance services. If you would like to join an experienced emergency communications team that values its employees, offers training and advancement opportunities, and is committed to providing the highest quality of service, we invite you to apply today.

What We Offer:
The City of Grand Junction recognizes our 911 Dispatchers as Valued members of our First Responder Team!

We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life balance, including 32 days of paid annual leave to be used for holiday, personal, and/or sick days, health insurance options, employer-matched retirement, a City employee health clinic, a City employee day care center, wellness program, and an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact.

At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions. We are searching for professionals who share our values to join our organization.

About the Grand Junction Regional Communication Center:
The Grand Junction Regional Communication Center (GJRCC) serves multiple highly-respected law enforcement and fire/EMS agencies that use state-of-the-art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado.

You’ll be part of a team of professionals who work to improve the lives of those in their community. We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency Training Program Certification, and we work with national and state professional associations to equip us to serve our citizens. Finally, the GJRCC values its employees by providing paid training, a supportive culture, and opportunities for professional development and career advancement.

Duties

What You'll Do:
As the first contact point with the public via the 911 and non-emergent telephone and text lines, the 911 Dispatcher must obtain information from callers who are requesting police, fire, ambulance, and other emergency services.

Typical duties include:

• Answering emergent and non-emergent calls for service while simultaneously recording information.
• Calming, negotiating, advising, and otherwise communicating with the caller to obtain the necessary information to determine both the nature of the call as well as what resources to send.
• Coordinating and relaying information and assistance requests to the appropriate law enforcement, fire, or emergency medical service agency.

Qualifications

This position is a safety sensitive position, which means you will be subject to random drug screens due to the nature of the work performed.

What We're Looking For:

• High School diploma or equivalent.
• Type 3,000 kph (50 wpm).
• Excellent interpersonal and communication skills.
• Good moral character, judgment, and decision-making skills.
• High attention to detail and ability to multi-task.
• Ability to work varying shifts, including day, swing, graveyard, holidays, and weekends as assigned.
• Ability to work required overtime when necessary.
• Ability to pass a background investigation that meets all local, state, and federal requirements.

Notice to Applicants:

In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.

Testing Process:

• Initial Skills Testing
• Panel Interview
• Sit-a-long
• Computerized Voice Stress Analysis (CVSA)
• Suitability/Psychological Evaluation
• Background Investigation
• Executive Interview
• Pre-Employment Drug Screen
• Hearing/Color Blindness Exam

Recruitment Timeline:

*Please note that each step is contingent upon successful completion of the prior step. This is a tentative timeline that is subject to change.

• Oral board interviews will start the week of August 18, 2024, the last week of oral board interviews will be September 8, 2024.
• Executive interview dates tentatively scheduled the weeks of:
  • November 10th
• All final offers for the December 2024 Academy will be tentatively extended no later than December 2, 2024 (earlier applicants could receive final offers prior to this date).
• 911 Dispatcher Academy is scheduled to begin the week of December 15, 2024.

Cindy Casteel, Communications Center Manager, is available to discuss the position more in detail and to answer questions. She can be reached by calling [phone] or by emailing [e-mail].

At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law.

If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at 970.244.1512.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands.