911 Dispatch Careers - 911 Emergency Dispatcher

911 Emergency Communications; Poquonock Bridge (CT); On-site; USD 50,000 - 68,000; Full time

Job summary

911 Emergency Communications in Connecticut seeks a skilled dispatcher to handle emergency and nonemergency calls within the assigned service area. You will verify addresses, callbacks, and incident details, prioritizing calls per agency procedures while entering information into CAD systems.

Responsibilities include dispatching responders, monitoring radio traffic, and providing caller instructions within training limits.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants, while others require experience or certifications.
• Must obtain telecommunicator certifications where required.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing proficiency

Clear communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

CAD systems

Job description

Position Details

Duty Location: {airport_name}, Poquonock, CT

Employer: The hiring public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee‑assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.