911 Dispatch Careers - 911 Emergency Dispatcher

Emergency Telecommunicator Services; Phoenixville (Chester County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Phoenixville seeks 911 Emergency Dispatchers to connect callers with responders and coordinate critical resources. You will answer emergency and nonemergency calls, confirm addresses, monitor radio traffic, and enter incident details into computer‑aided dispatch systems.

A high school diploma or equivalent is typically required; strong typing, active listening, clear speech, and calm performance under pressure are essential; hiring may include background

Qualifications

• High school diploma or equivalent required.
• Some agencies require prior emergency communications experience or certifications.
• Accurate typing, active listening, and calm under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident details into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Radio systems

Job description

911 Emergency Dispatcher Opportunities in Phoenixville

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Position Details

Duty Location: {airport_name}, Phoenixville, PA

Employer: The hiring public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

• Eligible employees may receive health coverage
• retirement benefits
• paid leave
• employee-assistance services
• professional training
• Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms

Prepare for the 911 Dispatcher Hiring Process

Our independent preparation program helps candidates understand hiring stages and practice relevant employment-assessment and interview skills. Participation does not replace agency training or guarantee employment.

Step-by-step hiring-process guidance

• Listening, typing, and information-prioritization practice
• Resume and application support
• Interview-preparation resources
• Job-search tools and candidate support

Start preparing for 911 Emergency Dispatcher opportunities in Phoenixville.